Head of Operations

at  Wild Nutrition

Wild Nutrition does supplements differently. Unlike 95% of the supplement market, Food-Grown® ingredients are as close to their original food form as possible. Better recognised, better absorbed, better retained.
Back in 2013, supplement formulator and nutritional therapist Henrietta Norton felt so disillusioned by the calibre of the women’s supplement market that she set out to raise the bar with formulations that better reflected real women and real-life stages. It’s Henrietta’s extraordinary first-hand insight that’s the key ingredient in every Food-Grown® formulation.
Certified B Corp in 2021, Wild Nutrition works in global collaboration with scientists, organic farmers and mycologists across the world. Together, our team of expert nutritional therapists empowers every woman with the knowledge and nutrients to transform her health, naturally.
We are seeking an outstanding leader to oversee the Operations functions consisting of sourcing, supply chain, planning, compliance, fulfilment and packaging. It’s a comprehensive in-house operations function, working to delight our customers, insist on the highest standards, continuously improve our ways of working and support healthy gross margins. You will be leading a team of passionate and skilled individuals who are dedicated to achieving our business goals and delivering outstanding results.
Reporting to the COO you’ll be responsible for a team of 3 direct reports and 22 indirect reports.

REQUIREMENTS

• Leading the long term strategy & operational ownership of the entire production, planning, supply chain, NPD and overall operational department in the business.
• Ensuring we maintain the highest standards and ensure a robust and stringent Quality Assurance process.
• Streamlines processes and drives continuous improvement in all aspects of the product operations including safety, quality, service, productivity, and overall operating costs.
• Lead strategic initiatives to improve scalability, agility, and efficiency.
• Working on the development and launch of new Wild Nutrition products.
• Provides leadership, direction, and coaching to the Operations team to successfully accomplish operational goals and attain optimum performance levels.
• Ensuring customer-centric approach and applying this to designing and implementing KPI metrics to manage suppliers
• Oversee sourcing of all key ingredients, consumables and manufacturers ensuring robust relationships and SLA’s are in place
• Improving current methods for reporting and data management to ensure continuous improvement.
• Lead, inspire and develop a team of 30+ FTE
• Work closely with cross-functional teams, namely Finance, People, Product, Retail and DTC to ensure alignment and drive business growth
• Play an active and high profile leadership role as a key member of the WN Leadership team; manage cross-functional projects; regular interaction with the Board and investors on everything from commercial prioritisation, to strategy to team engagement
• Contribute to Wild Nutrition’s strategy and commitment to Sustainability and B Corp

EXPERIENCE REQUIRED:

• Extensive experience within premium brand driven fast-growth DTC first environments
• FMCG exposure within career
• In-house production experience
• Overseen supply planning directly and familiar with MRP systems
• Exceptional leadership, communication, and team management skills

A LITTLE ABOUT US:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Please refer the Job description for details