Head of People MMEA Customer Unit / Sales Teams - KSA, Egypt & Levant Count

at  Ericsson

ABOUT THIS OPPORTUNITY:

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers & more than 40% of the world’s mobile traffic is carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are now looking for a People Head for Customer Unit / Sales Teams Kingdom of Saudi Arabia, Egypt, Qatar, Jordan, Lebanon, Palestine, and Iraq who will report to Head of People Market Area Middle East & Africa (MMEA). This position will be based in Riyadh.
You will lead the People strategy for the Customer Units and advise on a wide range of both strategic and day-to-day human resources matters by partnering with the leadership team. This impactful role gives you the opportunity to be part of a high-performing, dynamic team.
Market Area Middle East and Africa People are an upbeat & dynamic team with numerous opportunities for growth and innovation. We are a team with varied strengths operating on local, regional, and functional levels. We play a pivotal role in supporting our people & leaders in driving responsible business.
(Note: Customer Unit is an organizational entity focused on managing and supporting specific customer accounts within a particular geographic region)

THE SKILLS YOU BRING:

• Bachelor’s degree is required.
• Saudi national
• 10+ years of HR leadership experience
• Ability to engage, inspire, and influence people.
• Effective team player
• Strong interpersonal, communication, and customer service skills
• Action-oriented, with a high level of energy, enthusiasm, and a sense of urgency when taking on new opportunities and challenges.
• Proven ability to connect with people at various levels, build trust, handle conflict resolution, and influence throughout the organization.

• Design and execute a meaningful people strategy, addressing Customer Units’ business needs in alignment with Market Area People strategy and Priorities.
• Guide leaders in adhering to our values, purpose, and philosophies for a positive employee experience, based on employee engagement survey results.
• Provide expert advice and coaching to senior leaders and managers.
• Collaborate with SMEs (Talent Acquisition, Talent Management, Learning and Development, Total Rewards, and People Analytics) to create and execute resource, learning, and talent plans for supported units.
• Develop and maintain a comprehensive succession plan for talent across Customer Units, ensuring top talent fills vacancies.
• Achieve localization and diversity targets for the Customer Units.
• Foster a strong performance culture through clear expectations and effective performance management.
• Drive the implementation of People policies and procedures to ensure consistency and compliance with local labor laws and company regulations.
• Represent Ericsson at external events and with industry groups when needed.