Head of Performance Management

at  SkyTeam

JOB SCOPE

The Head of Performance Management is a Director level position, reporting to the Head (VP) of Revenue Development. This is a newly created position that will play an important role within the SkyTeam Alliance Office, whose scope and sphere of influence extend beyond the boundaries of the function. The position contemplates supervision over two business functions, as follows:

• Accounting and Controlling
• Data Analytics

ABOUT US

SkyTeam strives to provide the safest and most seamless customer journey of any global airline alliance. Our members work together to connect millions of passengers safely and seamlessly through an extensive global network. It is an esteemed international organization that brings together different cultures and backgrounds, all united by our passion for the airline industry. In addition to our focus on the passage side of aviation, we also focus on cargo.
At SkyTeam, we know the importance of a fresh perspective. With members spread across five continents and different time zones, we are flexible and agile, focused on delivering services that create synergy. Our headquarters is a hotbed of innovation and creativity, allowing us to adapt quickly to the rapidly changing airline industry.
SkyTeam’s headquarters in Amstelveen represents more than 21 different nationalities. Our employees come from many different backgrounds and reflect the diversity of our member airlines. We are passionate about diversity and embrace an inclusive, non-discriminatory work community where we celebrate our differences and share our successes and hard work to contribute to member value

PURPOSE OF THE JOB

At SkyTeam, innovation takes flight like never before. Since we started back in June 2000, SkyTeam and our world-class member airlines have built a leading alliance connecting customers across a vast global network of more than 1,080 destinations and 750+ lounges in 180+ countries. We’ve achieved many ‘firsts’ together – SkyPriority, SkyTeam Rebooking, The Aviation Challenge to name just a few.
As the world around us changes at lightning speed, our pursuit to create cutting-edge solutions for members and customers is relentless. We want to be recognized as the most customer-centric alliance, anticipating, and fulfilling extended expectations.
We work daily to be a leader in truly advancing travel and mastering cocreation to empower SkyTeam members and partners to deliver ever more seamless, innovative, and sustainable experiences to customers worldwide.

KEY RESULT AREAS / KEY RESPONSIBILITIES

Budget and Control

• With the support of the Accounting manager, the you will lead the discussion/preparation of the budget, as well as the steering and optimization of resources consumed. You will monitor the progress of key projects in correlation with expenses/resources consumed and will recommend strategic actions to redeploy resources to other projects/initiatives to avoid irrelevant use of our budget.
• Define and orchestrate a solid budget/priorities steering process, with monthly cadence that aimed at optimizing our resources to reaching as much targets as possible: address the status of resources consumed and project completion, highlight recommended shift of resource allocation and flexibility to tackle new business opportunities.
• Develop predictive models and analytics to optimize operational performance and budget steering, in close collaboration with different teams that could be involved.
• Establish a one-page dashboard that reflects the key information for SkyTeam’s CEO awareness

Data & Analytics

• Oversee with the support of the Data manager, the integration and analysis of different data from various sources (member airlines, internal projects, products and services, OAG, PPSs, GDSs, etc.) to drive improvements and support strategic decisions.
• Collaborate with IT to enhance data capabilities and infrastructure.
• Managing relationships with key vendors/providers; Providing ‘Data as a Service’ solutions to airline members wanting to enhance their internal data with SkyTeam’s data.
• Structure the 2 above areas into a strong entity to support control and optimization of our resources.

Responsibilities and tasks of the position are not limited to the above mentioned, and deviations can occur at any point in time as the position evolves and in concert with the manager.