Head of Product Design

at  Masabi

INTRODUCING MASABI

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

THE ROLE

As Head of Product Design, you will be a key leader in shaping and executing the design vision for the Justride platform. You will oversee the design strategy for all Masabi products, ensuring cohesive and intuitive experiences, and will drive the development of innovative, human-centred design solutions that make life easier for millions of transport users across the globe.
Leading a small, talented team of designers, you will work to define and shape the look and feel of the entire Justride product: from concept and prototyping to delivering the finished article. You’ll work cross-functionally with product managers, engineers, and business leaders to build world-class products, from concept through to launch.
Location: this role is available to candidates based in Colombia, in a remote model.

RESPONSIBILITIES

• Design Leadership: Lead, inspire, and mentor a growing team of product designers, fostering a culture of excellence and collaboration.
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  Strategic Vision: Shape the overall design direction for Masabi’s product portfolio, aligning with business goals and user needs.
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  Hands-On Design: Contribute directly to product design work, creating beautiful, user-centred designs for mobile, web, and SDK platforms. You’ll balance leadership duties with time spent actively working on key projects.
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  Collaboration: Partner closely with product, engineering, and business development teams to drive innovation, ensuring user-centric design solutions that are both practical and visionary.
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  Process Optimization: Establish and continuously refine design processes, tools, and methodologies to ensure efficiency and scalability across projects.
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  Stakeholder Engagement: Serve as a key advocate for design within the company, presenting and communicating design decisions to leadership and external stakeholders.
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  User Experience: Lead the team in conducting user research, testing, and iterative design processes to validate ideas and improve user flows.
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  Brand Consistency: Oversee the evolution and application of Masabi’s brand identity and style guidelines across all digital touchpoints.

YOU’LL THRIVE IN THIS ROLE IF YOU…

• Have a strong portfolio showcasing your ability to lead and deliver end-to-end product design solutions across platforms.
• Bring extensive experience in UI/UX design, with a focus on mobile, web, and SaaS products.
• Possess a deep understanding of design systems, interaction design, and user-centered design principles.
• Demonstrate leadership experience, managing and developing high-performing design teams.
• Are proficient in Figma and other design tools, and have a solid understanding of agile methodologies and product management.
• Are passionate about crafting seamless and inclusive user experiences that positively impact millions of users worldwide.
• Can clearly articulate your design vision and present your ideas effectively to both technical and non-technical stakeholders.