Head of Product - General Insurance

at  Auto General Insurance

ABOUT THE COMPANY

We believe the best decisions start with a comparison. For over a decade, Compare the Market has committed to making a difference in the lives of Australians by helping them make better financial choices, saving them time, money, and stress.
With today’s challenging economic climate and growing cost of living making the role Compare the Market plays more important than ever.
A high-growth FinTech company on a transformational journey, we are focused on delivering the very best Car Insurance, Home Insurance, Home loan, Energy, Travel insurance, Pet Insurance and Health comparison experiences in Australia.
We are all about Customer first, teamwork, making a difference, and treating the business as our own. These values are critical to delivering on our purpose: “to make a difference in the lives of Australians by simplifying the process of making sound financial decisions”.

ABOUT THE ROLE:

We are seeking a customer centric, skilled, experienced, and dynamic Head of Product for our General Insurance business. In this role, you’ll lead the effective delivery of Roadmap initiatives, including journey and system changes across all General Insurance Verticals, including Car, Home, Travel, and Pet Insurance.
As the Head of Product, you’ll collaborate with internal teams and external partners to enhance General Insurance quoting journeys, improving customer experiences, and driving quotes, handovers, and sales. You will monitor journey performance, address any partner quote issues, and work to minimise downtime through swift collaboration.
Focusing on customer and revenue targets, you will utilise technical ability, resource management, and prioritisation skills to leverage General Insurance assets and technical resources, delivering positive outcomes for both General Insurance and Compare the Market.

WHAT YOU’LL DO:

• Deliver roadmap initiatives on time, collaborating with stakeholders to define scope, manage risks, and ensure clear communication.
• Work with the Executive General Manager – General Insurance, Head of Car/Home, and Head of Travel/Pet to plan activities and manage resources for positive outcomes.
• Manage journey changes, AB testing, and website updates, coordinating ideas, scope, and prioritisation with relevant Heads.
• Monitor performance of General Insurance journeys, focusing on API response times to enhance consistency and reduce disruptions.
• Address outages, issues, and system errors promptly to minimise impact on customers, partners, and revenue.
• Contribute to the overall success of the business by developing and engaging your team, fostering innovation, and promoting high performance.
• Support and lead the General Insurance product team including initiative allocation across Product Owners and resource management of team.
• Build constructive relationships to influence and engage across the company, supporting and strengthening the Compare the Market brand and culture.
• Perform other relevant activities as requested to meet operational requirements.
• Stay across industry (including General Insurance and digital comparators) trends and innovation.

PLEASE NOTE THAT THIS ROLE IS ONLY AVAILABLE TO CANDIDATES WITH UNLIMITED AUSTRALIAN WORKING RIGHTS, AS SPONSORSHIP IS NOT AVAILABLE.

*Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business