Head of Quality and Partnership Standards

at  Openwork

THE OPPORTUNITY

This is a rare and exciting first line role, taking responsibility for the strategic delivery of our Assurance Model (control framework) across The Openwork Partnership. The opportunity will give autonomy for shaping this, putting your own creative stamp on things and to continue the evolution of the framework across the business.
As Head of Assurance Standards, you will own the framework for the appropriate oversight of our Appointed Representatives. A data focused individual, you should be adept at leveraging and harnessing technology against a compliance backdrop.
This is a Swindon based role, with hybrid working opportunity.

KEY ACCOUNTABILITIES:

• Ensuring that the assurance processes and standards conform to expected regulatory requirements.
• Day to day management of the assurance standards function against agreed service standards, key performance Indicators and metrics.
• Clearly documented T&C policy and schemes for the Openwork network, OWL Financial and safeguarded benefits.
• Delivery of an appropriately robust Advertising Approval – Financial Promotions framework.
• Delivery of regulatory and business MI & reporting for the assurance model.
• Stakeholder management to enable effective evolution of the assurance model.
• Manage annual budget of c. £3-5m.
• Represents and presents at key governance groups across the organisation.
• Effective management of quota metrics in line with risk appetite.
• Manage complex case support from FIRST help desk referrals.

• Leadership, management, and oversight of the assurance standards function.
• Implement and evolve an effective assurance model that uses data, metrics and leverages technology.
• Safe execution of the assurance model.
• Implement and evolve the checking quota for pre and post sale business checks.
• Ownership of the T&C schemes.
• Regulatory reporting as part of the assurance model.
• Develop and deliver continuous improvement initiatives to ensure assurance standards are aligned to.
• Contribute to key change initiatives to support the corporate strategy.