Head of Operations Quality
Why join Marshall in this role?
This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You’ll be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes.
Purpose of the position
Overall responsibility for delivering the Quality strategy for all Marshall activities across differing Business Lines, focussed primarily on product conformance and service delivery, whilst ensuring adherence to best practice protocols, regulation and compliance, locally and internationally.
Accountability
Ensure that all services delivered by, and all products supplied by, all Marshall entities comply with the Customer requirements; applicable to engineering, manufacturing and maintenance operational areas under jurisdiction at all times during the conduct of normal operations.

Responsibilities:

• Ensure adherence to health and safety regulations and promote a safe working environment within the organisation.
• Development and implementation of the Quality strategy and systems in compliance with all regulatory requirements instituted by local and international authorities.
• Support the environmental management system to minimise environmental impact and comply with relevant regulations.
• Plan and conduct quality inspections and assessments to monitor compliance with quality standards and identify corrections and areas for improvement.
• Independently oversee quality control procedures for manufacturing and assembly processes to ensure customer quality and design requirements are met.
• Lead investigations and root cause analysis for identified non-conformances, setting and implementing timely corrective actions.
• Collaborate with cross-functional teams to implement preventive actions to drive continuous improvement.
• Embed a culture of quality into the organisation through providing training and guidance to employees on quality standards, processes, and regulations.
• Work with the Supply Chain team to develop product quality improvements throughout the supply chain.
• Establish and maintain effective collaboration with the appropriate Marshall teams to support the Quality aspects of programme bids and product development
• Support Business Line delivery performance by establishing and improving ‘right first time’ KPIs
• Delivery of bid and project Quality requirements

Tasks:

• Responsible for ensuring Customer product and service issues are dealt with in a timely and effective manner.
• Improve Customer performance, demonstrated by KPI improvement, through the application of a consistent approach to Quality.
• Proactively support the reduction of incidents and customer complaints.
• Provide relevant, accurate data, metrics and reports on performance for Quality aspects, analysing data and developing strategies to improve.
• Responsible for ensuring all activities, processes and procedures are carried out to the highest quality and accuracy standards.
• Provide leadership and support on all matters relating to product recall and containment from Customers, through to all tiers of the Supply Chain
• Act as a Subject Matter Expert (SME) and provide relevant advice and guidance to support development of overall strategic planning.
• Develop and maintain an appropriate system to identify and manage safety risks within the business and ensure the emergency response system is regularly tested.
• Comply with all Customer inspection and product release processes
• Manage budget and financial planning to ensure all Quality requirements can be met.
• Ensure recruitment and development of suitably qualified and experienced Quality staff to support the business

Capability

Behavioural Competencies:

• Lead, motivate and develop a diverse team of engineers and specialists, setting objectives, managing performance and ensuring that staff have the necessary skills to deliver functional/operational objectives.
• Unrelenting focus on the customer and their needs with a desire to provide outstanding customer service.
• Able to shape a diverse, collaborative and inclusive culture by putting people at the heart of everything.
• Operate at the highest standards of integrity and fairness.
• Being a source of comfort and empathy for understanding difficult people issues
• Maintain competitive edge through innovation and creativity, finding imaginative solutions to evolving customer demands and demonstrating a spirit of adventure.
• Highly collaborative mindset, placing emphasis on openness, honesty and transparency.
• Demonstrate an understanding of diverse International customs and traditions that may affect how people behave and understand Quality Control.

Technical Competencies:

• Proven experience in the implementation and development of Quality strategies, Management systems and behavioural based improvement programmes.
• A background in Product Control and Assurance within safety critical, complex engineering industries.
• The ability to review and interpret all elements of product conformance, design requirements, technical drawings and data.
• The ability to interpret Customer queries and requirements to help build compliant bids and proposals for new services and products.
• Experience in ‘Lean’ methodology and continuous improvement

Education:

• An academic degree or equivalent, in a technical discipline, from a university or other higher educational institution recognised by the competent authority or quality based discipline.
• Professional qualification, chartered status or equivalent experience.
• Deep knowledge of area of specialism combined with broad knowledge of the industry and the relevant external environment (legislative, regulatory, best practice standards, etc.).
• Strong influencing and stakeholder management skills; able to wield influence over other senior leaders across Marshall and partner organisations.
• Ability to set the appropriate culture for a high-performing function.
• Experience of developing internal relationships at a senior management level.
• Experience of leading delivery within a complex organisation with multiple competing demands.
• Ability to maintain a strong connection between the professional service area and the business environment.
• Significant people management experience with experience of leading a multi-disciplined workforce.
• Proven financial management skills and strong commercial acumen.

Experience:

• Quality strategies, methodologies & tools: Significant experience in developing and implementing world class aerospace compliant quality assurance strategies, methodologies, tools and systems.
• Regulatory Compliance: Legacy of adherence to aerospace quality and safety regulations
• Audits: Demonstrated ability to monitor compliance through conducting quality audits, inspections and assessments, and leveraging insights to improve compliance.
• Business Management Systems: Skilled at establishing and overseeing quality and safety management procedures across cross-functional teams.
• Quality Assurance: Proven history of leading investigations into quality incidents to find the root cause, and collaborating with cross-functional teams to implement effective corrective actions and continuous improvements.
• Quality Control: Legacy of implementing corrective and preventive actions to address quality issues and drive continuous improvement.
• Culture Championing. Skilled at embedding a culture of quality, environmental consideration and health and safety into the organisation through providing training and guidance to employees.

Additional local needs

• There will be approximately 10% of travel involved with this role to other MA sites (both UK & International travel).

About Marshall
Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.
Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace.

LI-SD1

Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click
here

Responsibilities:

• Ensure adherence to health and safety regulations and promote a safe working environment within the organisation.
• Development and implementation of the Quality strategy and systems in compliance with all regulatory requirements instituted by local and international authorities.
• Support the environmental management system to minimise environmental impact and comply with relevant regulations.
• Plan and conduct quality inspections and assessments to monitor compliance with quality standards and identify corrections and areas for improvement.
• Independently oversee quality control procedures for manufacturing and assembly processes to ensure customer quality and design requirements are met.
• Lead investigations and root cause analysis for identified non-conformances, setting and implementing timely corrective actions.
• Collaborate with cross-functional teams to implement preventive actions to drive continuous improvement.
• Embed a culture of quality into the organisation through providing training and guidance to employees on quality standards, processes, and regulations.
• Work with the Supply Chain team to develop product quality improvements throughout the supply chain.
• Establish and maintain effective collaboration with the appropriate Marshall teams to support the Quality aspects of programme bids and product development
• Support Business Line delivery performance by establishing and improving ‘right first time’ KPIs
• Delivery of bid and project Quality requirement

Tasks:

• Responsible for ensuring Customer product and service issues are dealt with in a timely and effective manner.
• Improve Customer performance, demonstrated by KPI improvement, through the application of a consistent approach to Quality.
• Proactively support the reduction of incidents and customer complaints.
• Provide relevant, accurate data, metrics and reports on performance for Quality aspects, analysing data and developing strategies to improve.
• Responsible for ensuring all activities, processes and procedures are carried out to the highest quality and accuracy standards.
• Provide leadership and support on all matters relating to product recall and containment from Customers, through to all tiers of the Supply Chain
• Act as a Subject Matter Expert (SME) and provide relevant advice and guidance to support development of overall strategic planning.
• Develop and maintain an appropriate system to identify and manage safety risks within the business and ensure the emergency response system is regularly tested.
• Comply with all Customer inspection and product release processes
• Manage budget and financial planning to ensure all Quality requirements can be met.
• Ensure recruitment and development of suitably qualified and experienced Quality staff to support the busines