Head of Research

at  Booksy International Sp z oo

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.

As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:

• People first: We empower and elevate the service provider, the consumer, and their communities.
• Act like an owner: We take responsibility for our actions and their results.
• Work as a team: We collaborate and care about the success of our team and others.
• Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.

Ready to join us? Read on for more.
In anticipation of increasing scale and complexity of the business we’re now looking for a Head of Research.
The Head of Research at Booksy plays a pivotal role in ensuring the company possesses comprehensive, fact-based insights about its customers and providers at both strategic and operational levels. This leader is tasked with establishing and maintaining a center of excellence for research, guaranteeing that all knowledge across the company is methodologically rigorous and consistently aligned with business objectives. By leading a dedicated team, the Head of Research ensures that actionable and accurate data drives product innovation and strategic decisions, fostering a culture of continuous learning and data-driven excellence throughout the organization.

OUR REQUIREMENTS:

• Exhibits strong proficiency in English with exceptional communication skills, capable of clearly articulating research findings, influencing product strategy, and championing user needs through different parts and levels of the organization.
• Ability to grow a deep understanding of the company’s products from a user perspective, enabling effective collaboration with product managers to pinpoint research opportunities that catalyze product innovation.
• Can maintain a strong grasp of emerging technologies and industry trends, with the visionary insight to anticipate shifts in user behavior and market conditions, positioning the company for strategic advantage.
• Demonstrates expertise in a broad range of research methodologies and tools, providing comprehensive insights into market trends, customer behaviors, and competitive dynamics.
• Skilled in fostering collaboration across various teams and departments, effectively bridging disciplinary gaps to create a unified working environment.
• Expert in managing multiple teams, with a focus on coaching and developing leaders, effectively using performance management, constructive feedback, and goal-setting to support professional growth.

• Research Strategy: Develop and implement a comprehensive research strategy that aligns with the Serviceable Addressable Market (SAM) and Total Addressable Market (TAM), ensuring a deep understanding of customer needs and expectations.
• Driving Innovation Through Research: Lead the pursuit of innovative research topics with the potential to transform existing product offerings and tap into new markets.
• Cross-Functional Coordination: Collaborate with product and engineering teams to align research strategies and manage resources, optimizing research outcomes and maximizing ROI.
• Championing Customer Literacy: Foster company-wide understanding and utilization of validated customer needs to drive strategic growth and enhance product delivery performance.
• Research Data Management: Implements robust research data management practices to ensure data integrity and relevance and translates complex data findings into strategic recommendations.
• Operational Excellence: Maintain methodological rigor and consistency in research practices, adapting to industry evolution and technological advancements to uphold high standards.
• People Development: Attract, retain, and develop top research talent, managing team growth and performance with a focus on continuous improvement and personal development.