Head of Residential Management Services - London, England

at  Pinnacle Group

POSTED:

21 October 2024
Pinnacle Group are looking for an outstanding Head of Residential Management Services to lead our Residential Management Services (RMS) division, providing all aspects of leasehold management to a growing portfolio of 26 clients and 10,000 end user customers. Having cultivated enduring relationships with the country’s most admired developers, the RMS portfolio is characterised by large, complex and prestigious developments. The current focus is in London however there is an expanding geographical footprint to deliver services across other major cities.
The successful candidate will be passionate about customer service as well as the more technical aspects of the role, such as building safety and bring their expertise to bear alongside a determination to embed the highest standards across the portfolio. The candidate will be the figurehead for the business overseeing all aspects of operational and commercial performance, as well as new business growth.
This role represents a rare opportunity for an individual who is a subject matter expert of exceptional calibre, operating with a high degree of autonomy leading an already successful business.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Provide strong, effective and visible leadership of the RMS division overseeing all aspects of business delivery.
• Oversee operational and commercial performance across the division such that contractual obligations are fulfilled, key performance indicators achieved and financial targets are met.
• Identify opportunities to enhance profitability through the use of technology, process efficiencies and economies of scale.
• Lead the RMS senior leadership team ensuring they are motivated and their development supported; providing clear direction and striving for the highest standards.
• Ensure that compliance activity is prioritised, and both client and Pinnacle Group reporting obligations are met.
• Provide strategic leadership of building safety issues ensuring that all obligations are fulfilled; liaise as necessary with the Homes compliance function as well as health and safety colleagues.
• Develop strong, trusted and strategic relationships with our clients providing the confidence and reassurance they seek.
• Ensure that all necessary systems, policies, and procedures to are in place to provide effective operational and commercial performance.
• Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary.

Key Requirements:

• Outstanding leadership and business acumen.
• Significant experience working at a senior level, managing and motivating teams.
• Gravitas and ability to form and maintain highly effective client and stakeholder relationships at senior levels.
• Strong problem solving and decision-making skills.
• Outstanding communication (written/oral) and interpersonal skills.
• Membership to a relevant professional body – ideally MTPI AssocRICS
• Proven management skills.
• Ability to multi-task, work to deadlines and remain calm under pressure.
• Desire to learn and grow in the role.

Key responsibilities:

• Provide strong, effective and visible leadership of the RMS division overseeing all aspects of business delivery.
• Oversee operational and commercial performance across the division such that contractual obligations are fulfilled, key performance indicators achieved and financial targets are met.
• Identify opportunities to enhance profitability through the use of technology, process efficiencies and economies of scale.
• Lead the RMS senior leadership team ensuring they are motivated and their development supported; providing clear direction and striving for the highest standards.
• Ensure that compliance activity is prioritised, and both client and Pinnacle Group reporting obligations are met.
• Provide strategic leadership of building safety issues ensuring that all obligations are fulfilled; liaise as necessary with the Homes compliance function as well as health and safety colleagues.
• Develop strong, trusted and strategic relationships with our clients providing the confidence and reassurance they seek.
• Ensure that all necessary systems, policies, and procedures to are in place to provide effective operational and commercial performance.
• Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme
• Company Bonu