Head of Service Central and Digital Weight Management Service

at  ABL Health Ltd

Your Mission: Oversee daily operations for the central team to ensure outstanding service delivery and accessibility via app, virtual, and in-person options. Collaborate with services nationwide to guarantee a consistent, high-quality offer that meets client and service needs. Act as a product owner, partnering with app developers to enhance user experience, project management, and operational efficiency. Develop and implement a self-help feature within the app, providing Tier 1 support and empowering users.
Embed the blended offer in each service area to ensure clients have access to dynamic Tier 2 and Tier 3 support. Deliver an attractive and dynamic blended physical activity offer incorporating virtual and on-demand sessions. Support content development to make our services an essential resource for clients seeking health improvements. What Youll Bring: Strong leadership in public health and weight management services (Tiers 1, 2, and 3).
Evidence of success in product management Solid understanding of working with a software team including effective testing Proven operational experience with a knack for working alongside tech teams to optimise the user experience. Outstanding communication, organisational skills, and an ability to coordinate data-driven service improvements. Passion for driving behaviour change, promoting health equity, and reducing health inequalities. Agile project management experience is a plus.
In This Role, You Will: Lead the Central and Digital services, managing teams and stakeholders to achieve our vision. Drive innovation and continuous improvement by collaborating with specialists across ABLs multidisciplinary team. Collaboration skills with business and software development teams. Work with operations teams to gather requirements, create user stories and set priorities.
Facilitate content development utilising expertise across the company. Engage Internal stakeholders and develop partnerships for effective referral pathways. Collaborate with the Business Intelligence team to ensure the entire patient journey, internal referrals, and outcomes are fully trackable. Leverage data analysis to steer service strategy and optimise performance, guaranteeing safe and effective service delivery.
Develop a comprehensive menu of support options designed to meet the unique needs of priority groups, including individuals with long-term conditions, routine and manual workers, women, older adults, and ethnic minorities. Represent ABL Health at networking events and build relationships that expand our impact. Produce excellent service reports encompassing contract management, performance metrics, social value impact, case studies, and comprehensive feedback from service users and internal partners. Key Competencies: Experienced leader with a track record of delivering integrated health services and achieving KPIs in weight management and behaviour change services.
Skilled in project management with the ability to foresee and address challenges. A positive, proactive leader capable of motivating teams to exceed targets. A strategic thinker and excellent communicator who adapts messages to diverse audiences. This is a challenging role, but youll have the full support of ABLs experienced, friendly teamincluding Business Development, Clinical, HR, Finance, and Marketingto drive service innovation and growth.
Join us in making a difference across the country

Please refer the Job description for details