Head of Service Design

at  University College London

ABOUT US

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL’s operational strategy. You will be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

ABOUT THE ROLE

The Head of Service Design is a key leadership position within the Strategic Change team.
It is responsible for building and embedding the practice of service design at UCL, ensuring that we put users needs at the centre of our thinking.
Engaging, strategic, and influential, you will design a set of high-volume services used across the university. Acting as a trusted partner to Deans, Directors, and Functional Leads, you will focus on building a portfolio to support new strategic objectives and improve professional services.
We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.5 FTE – equivalent of 2.5 days per week, stated salary to be pro-rata).
This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Ian Hammond, Director of Strategic Change by email: i.hammond@ucl.ac.uk
Please use the ‘attach cover letter upload’ option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about the Strategic Change team at UCL, please visit: www.ucl.ac.uk/change-and-improvement

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc