Head of Specialty Services

at  ADP

ADP is hiring a Head of Specialty Services

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?
As a Head of Specialty Services, you will lead the development, execution, and continuous improvement of a centralized organization providing essential services to support our largest Clients, our Service teams and implementation teams.
Every day, you will oversee critical national onshore and offshore functions such as: Case Management, Payroll Partners Support, Beyond Payroll Support, General Ledger Implementation, Custom Reporting, Tier 2 Support. Uses business acumen and analytical skill to formulate and implement business strategy related to retaining clients and achieving growth.
This role is pivotal in ensuring smooth operations and high-quality service delivery to our largest clients, driving efficiency, and aligning service teams with overall business goals.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/
What you’ll do: Responsibilities

• 7-10+ years in senior management experience.
• Excellent planning and organizing skills with ability to effectively direct/lead the business unit’s overall service operations to maximize revenues and profits. In-depth knowledge of financial practices. Excellent time management, communications, decision making, presentation, leadership and organization skills. C-Suite experience, possessing responsive and concise communication skills, both verbal and written
• Prior experience developing and executing strategic plans.
• Basic understanding of financial management reporting including P&L/Revenue required. Past P&L responsibility preferred.
• In-depth knowledge of payroll operations, business consulting, and/or solution center operations strongly preferred.
• Must be able to develop and test business hypotheses to continuously improve the business. Must also be able to make fact-based decisions using available data