Head of Student and Academic Services

at  University of Glasgow

JOB PURPOSE

As a key member of the College Professional Services Leadership Team, the role-holder will lead the delivery of a highly efficient and effective Student and Academic Services provision, enabling the successful delivery of the College’s strategic objectives.
Reporting to the College’s Director of Professional Services, the postholder will work with, and influence, senior colleagues from across the College and University to lead the College’s Student and Academic Services portfolio, including academic governance, compliance, quality assurance, internationalisation, student recruitment, and enhancement of the student learning experience for all students.

MAIN DUTIES AND RESPONSIBILITIES

1. Senior professional services lead in the implementation of the College Learning & Teaching, Postgraduate Research (PGR) and Internationalisation strategies with a key focus on improving student experience across the College of Science and Engineering.
2. Review existing support for Student and Academic Services, making recommendations and implement programmes of change as required.
3. Leadership of student and academic services in the College, ensuring that the College follows University practice in matters of governance and complies with University policies and regulations and those of relevant statutory bodies.
4. Provide professional guidance and support to the Deans of Learning and Teaching and Graduate Studies, members of the College Senior Management Team, Heads of Schools, College and School administrative staff to ensure best practice and performance and to facilitate information flow.
5. Embed a culture of continuous improvement aligned with sustained enhancement of the academic and student experience using insightful management information to support focused high-quality decision-making.
6. Lead the College’s internationalisation strategy including the management of College’s strategic international alliances and the promotion of the international student experience.
7. Play a major role in agreeing annual student recruitment targets for the College aligning to plans and strategy. Interpret student data and conversion rates for the annual planning round and provide an influential voice at University-wide discussions determining College targets and student tuition fee income.
8. Lead the recruitment team in development and delivery of the College and School strategic and operational plans for student recruitment, marketing and conversion from home and international undergraduate and postgraduate markets. Actively review plans throughout the academic cycle, ensuring marketing and conversion activities (tactics and expenditure) are deployed optimally and respond to changing priorities and shifting landscapes.
9. Lead the development of the College’s Marketing and Communications strategy and associated operating plan, working closely with colleagues across the College to improve the performance of all College-owned marketing/communications activity. This will include activity relating to research communications; rankings; student marketing, conversion and recruitment, and other publicity materials. Key stakeholders include the Schools and External Relations.
10. Lead, in conjunction with colleagues in the External Relations team, the development and implementation of a comprehensive communications plan designed to showcase the world-class and world-changing research, impact and teaching undertaken across the College of Science and Engineering.
11. Undertake other duties as are assigned by the Director of Professional Services.