Head of Student Success

at  HyperionDev

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of ‘coding bootcamps’ in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.
We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK’s Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom’s National Health Service (NHS).
We’re backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

STUDENT ORIENTATION, ONBOARDING, AND EXPERIENCE:

• Oversee the development and implementation of student orientation programs for smooth transitions and resource familiarization.
• Analyze complaints and incidents to implement corrections and improve content and support.
• Develop effective communication strategies to disseminate important information to students via email, social media, websites, etc.
• Establish mechanisms for gathering student feedback and use data-driven approaches to assess and improve student services and programs.

ABOUT THE ROLE:

As the Head of Student Success, you will lead and manage student support and experience functions within our Education Operations Department. You will oversee strategic planning, day-to-day management, and execution of student success initiatives to ensure high-quality support and satisfaction for thousands of students. Your role involves managing talent, setting and monitoring KPIs, developing policies, and driving strategic initiatives to enhance the overall student experience.