Head of Technical - Claims

at  AXA

We support millions of customers every single day, and we’ve been doing that for the last 200 years. It’s a legacy we are proud of, one that’s made us a trusted household name, and we want to continue doing so for even longer. After all, we act for human progress by protecting what matters. It’s a clear purpose that we’ll continue to deliver on. We want to maintain our position as a market leader by being the best in the insurance industry and understanding customers and earning their trust because our people and our technology outs them at the heart of every decision. Our Retail culture, is one where we’re at our best when we work together, and where every colleague is an advocate for AXA and is clear on how their role supports both delivering good customer and commercial outcomes.
So where do you come in?
We’re currently looking to enhance the team and bring in a senior leader who will provide the strength and depth critical to the success of delivering the Homes and Motor Claims strategy to become a high-performing business, fit for growth. Reporting to the Retail Claims Director, you’ll be responsible for interfacing with the wider business, utilising your technical and stakeholder management skills enabling a best-in-class Claims strategy that will develop and sustain value to our customers, colleagues and shareholders.

WHO WE ARE:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens

• Working with Actuarial, Finance, P&L, and Claims, representing Claims at key performance meetings such as Segment Boards, Loss Ratio meetings etc. Partnering with Finance and Actuarial to understand the actuarial patterns, and relevant causation and response to observations.
• Refining and executing the technical strategy for Home and Motor Claims, responding to market, legal and regulatory changes.
• Implementing best practice processes and collaborating with QA teams to minimise leakage.
• Building and maintaining best-in-market centre of expertise supporting UK Retail Claims, ensuring greater knowledge, consistency, and quality throughout the claims function.
• Acting as the key liaison between various teams, representing claims in key technical forums to influence overall strategy and approach. Providing assurance to Retail Claims Director of transversal teams including Large Loss, QA, Training and supplier management.
• Supporting the Retail Claims Director in identifying effective data analyst use cases.
  At AXA we work smart, this role is non-office based meaning you can predominantly work from home or if in a field-based role, you’ll travel to visit offices or client sites as required.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.