Head of Technology Operations

at  Moniepoint

WHO WE ARE

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

JOB SUMMARY

The Head of Technology Operations will have responsibility for planning, coordinating, and directing all the Technology Team’s daily activities as well as providing direction and solutions that will enhance the Technology Team’s operations. This role will be responsible for leading a team of engineers in various teams across Back Office Support and Service Desk as well as enterprise application deployment.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES.

• Strong focus on the customer (whether internal or external)
• Flexible, adaptable, and resilient
• Collaborative
• Entrepreneurial and outcome-oriented
• Work well in a fast-paced environment.
• Invest in your own wellbeing and that of colleagues.
• Demonstrable commitment to equality, diversity, and inclusion
• Demonstrable commitment to using technology, data, and insights to monitor progress and improve.
• Demonstrable commitment to maximizing resources and driving efficiency.

WHAT YOU’LL GET TO DO

• Create and implement IT policies and procedures that enables strong security and risk-management capabilities.
• In charge of business continuity and disaster recovery within the department with recommendation and implementation of new investments within the technology infrastructure.
• Explore new technologies and software as appropriate and, in conjunction with the Chief Technology Officer, overseeing the deployment and implementation of all IT Infrastructure ensuring high availability of all systems.
• Establishes operational and capital budgets to address the needs of various unit related IT department services, for example, systems, infrastructure, security, networks, and databases.
• Collaborate with development and security team, to ensure seamless integration and alignment of IT services projects and processes.
• Implement monitoring tools and processes to proactively identify and resolve IT infrastructure issues, optimize resource usage, and plan for future capacity needs.
• Oversee the delivery of IT services and support to end-users (internal/external), ensuring that IT incidents, problems, and service requests are handled efficiently and effectively.

TO SUCCEED IN THIS ROLE, WE THINK YOU SHOULD HAVE

• 5 years’ experience in technology infrastructure, Network support and system administration with at least 3years’ of experience using cloud services administration.
• Bachelor’s degree in computer science or IT related field.
• Candidate must have practical knowledge of administering Windows, Linux, and Mac operating systems.
• Experience of technology operations management and the use of new technologies to improve cost effectiveness and performance.
• Experience of managing technology-enabled change projects.
• Experience of setting up and managing outsourced contracts for delivery and development of technology solutions and services.
• Experience in Managing cloud infrastructure AWS/AZURE.
• Experience in deploying infrastructure as code.