Head of the Office for Student Conduct, Complaints and Appeals (OSCCA)

at  University of Edinburgh

The Head of OSCCA leads the Office for Student Conduct, Complaints, and Appeals, ensuring compliance with legislation and good practice. The role involves managing a team and service, developing people, policies, and liaising with internal and external stakeholders. It requires strategic leadership, expertise in higher education, and a commitment to improving student experience services.
This post is open ended (permanent) and full-time (35 hours per week); the University of Edinburgh supports hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
The salary for this post is UE09 £62,098 to £76,398 per annum.

YOUR SKILLS AND ATTRIBUTES FOR SUCCESS:

• Leadership and Management: Ability to motivate, support and develop a team to achieve high standards and strategic goals.
• Regulatory Knowledge: Expertise in higher education regulations and compliance with external bodies.
• Communication and Interpersonal Skills: Strong ability to engage with diverse stakeholders and provide complex guidance.
• Problem Solving and Decision Making: Analytical skills to develop effective solutions and make informed decisions.
  Commitment to Equality and Diversity: Dedication to promoting an inclusive environment and supporting diverse perspectives.
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Please refer the Job description for details