Head Office - Junction 7 Business Park

at  Loom Loft

JUNIOR OFFICE ADMINISTRATOR

We are looking for an junior office administrator in our logistics and customer service department to join our expanding team. You shall be exceptionally well organised, have outstanding customer service and a good communicator who can support our logistics manager to run a smooth delivery service to our customers.

Your main duties will include:

• Chasing suppliers on estimated times of arrival of customer orders, tracking orders.
• Communicating with our customers over the course of the lead times with an update of their order to let them know if it is on track or if there are any potential delays etc.
• Booking customers in for home delivery.
• Taking balance payments.
• Customer confirmation emails.
• Administrative tasks and live stock, accounts support.
• Planning out driver routes (on occasion).
• Answering telephone calls and dealing with queries.
• Supporting Logistics Manager and Logistics Co-ordinator.
• Maintain updated records of orders, suppliers and customers.
• Assisting the sales teams with order queries.
• Weekly reporting on delivery and customer service volumes.

Skills for the role:

• Have previous experience in an administrative role.
• Excellent communication skills both written and oral.
• Excellent customers service.
• Confident telephone manner.
• Solution driven/problem solver.
• Excellent organisational skills and is able to document, handle, prioritise and deal with a high volume of work in a timely manner.
• Excellent IT skills to intermediate level with Microsoft Office packages including Word, Excel & Outlook.
• Good multi-tasker and comfortable working in a busy office environment.
• Strong attention to detail and a tenacity to be accurate.

Hours of work:
Monday to Friday 8am to 4.30pm, but we will consider a part-time role.
Job Type: Permanent
Benefits:
Employee discount
Life insurance
On-site parking
Schedule:
Monday to Friday
Experience:
Logistics: 1 year (preferred)
Administration: 1 year (preferred)
Work Location: In perso

Your main duties will include:

• Chasing suppliers on estimated times of arrival of customer orders, tracking orders.
• Communicating with our customers over the course of the lead times with an update of their order to let them know if it is on track or if there are any potential delays etc.
• Booking customers in for home delivery.
• Taking balance payments.
• Customer confirmation emails.
• Administrative tasks and live stock, accounts support.
• Planning out driver routes (on occasion).
• Answering telephone calls and dealing with queries.
• Supporting Logistics Manager and Logistics Co-ordinator.
• Maintain updated records of orders, suppliers and customers.
• Assisting the sales teams with order queries.
• Weekly reporting on delivery and customer service volumes

Skills for the role:

• Have previous experience in an administrative role.
• Excellent communication skills both written and oral.
• Excellent customers service.
• Confident telephone manner.
• Solution driven/problem solver.
• Excellent organisational skills and is able to document, handle, prioritise and deal with a high volume of work in a timely manner.
• Excellent IT skills to intermediate level with Microsoft Office packages including Word, Excel & Outlook.
• Good multi-tasker and comfortable working in a busy office environment.
• Strong attention to detail and a tenacity to be accurate