Head Veterinary Receptionist

at  CVS UK Ltd

ARE YOU PASSIONATE ABOUT MAKING PETS A PRIORITY? HERE AT CVS, SO ARE WE!

We are seeking an enthusiastic individual with a passion for animals to join us as a Head Veterinary Receptionist at Orchard Veterinary Centre.
Location: Beeston, Nottingham
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday – Friday on a varied shift pattern, with a 1:4 share in the Saturday rota

ABOUT THE ROLE:

Day-to-day duties of the role will include:

• Leading and managing the Reception team
• Scheduling staff rotas including arranging holiday and sickness cover
• Monitoring and maintaining high customer service standards
• Completing Reception team 1-2-1’s and being the first point of contact for the team
• Administration duties to support the practice and team
• Being responsible for practice recruitment (liaising with the internal recruitment team)

You will also cover the reception desk and undertake the following:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

UNFORTUNATELY, WE ARE UNABLE TO ACCEPT AND PROGRESS APPLICATIONS FROM CANDIDATES WITHOUT THE RIGHT TO WORK IN THE UK AS WE CANNOT PROVIDE VISA SPONSORSHIP, DUE TO OUR CLINICAL SUPPORT ROLES NOT MEETING THE CRITERIA SET OUT BY THE HOME OFFICE TO BE ELIGIBLE.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.