Health Club Receptionist

at  Hilton

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulation

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standard