Health Club & Spa Receptionist

at  HandPickedHotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Health Club & Spa Receptionist at L’Horizon Beach Hotel & Spa, part of Hand Picked Hotels.
The 4 AA Red Star L’Horizon Beach Hotel & Spa is situated in the scenic location of St. Brelade’s Bay, one of the most beautiful beaches in Jersey. With 106 bedrooms and The Grill restaurant offering panoramic ocean views, L’Horizon is the ideal setting for a romantic getaway or even an idyllic coastal wedding. One of the highlights of this boutique beachside hotel in Jersey is the spa, including six treatment rooms, a relaxation area, a pedicure and manicure area and a sleep room.

• The role of our Health Club & Spa receptionist is to welcome and engage with our members and guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments & classes.
• Demonstrate knowledge of the hotel, health club & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Be passionate about going above and beyond for our members and guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Most of all, you’ll have a friendly, welcoming and genuine manner.
• You’ll take pride in your appearance and the standards and ambiance of our Health Club & Spa.
• Previous health club or spa reception experience is desirable, but not essential, if you have a reception background and with an understanding of a spa environment then you may be considered for the role.