Health Compliance Manager - Talent Pool

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 62944
Ministry: Health
Location: Two positions in Edmonton and Two positions in Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 30, 2024
Classification: Management, Manager Zone 2 (M41Z2)
Salary: $3,241.74 to $4,362.44 bi-weekly ($84,609 - $113,859/year)
The Department of Health implements the Government of Alberta’s vision and strategic direction for health. It is responsible for the overall design, strategic policy direction, legislation and monitoring of the health system’s quality and performance. In this role the department ensures the health system is delivering quality in terms of health outcomes, including patient experience and value for public investment.
The Continuing Care Division provides leadership in monitoring, assessing, and improving Alberta’s continuing care sector, which includes continuing care homes (Type A, Type B, and Type C), supportive living accommodations, and home and community care. The division oversees legislation, regulations, and policies while administering the licensing and compliance monitoring programs to ensure services meet provincial standards and legislative requirements.
The Licensing and Compliance Monitoring Branch is responsible for licensing continuing care homes and accommodations, inspecting care services, and investigating complaints and incidents. The branch’s unannounced, risk-based inspections are designed to enforce compliance and ensure Albertans receive safe, client-centred care.

ROLE RESPONSIBILITIES

As the Health Compliance Manager, you will lead a team of Health Compliance Officers (HCOs) responsible for monitoring and enforcing compliance with the Continuing Care Act, its regulations, and associated standards. You will provide strategic leadership in the inspection and investigation of home and community care services, ensuring that service providers deliver high-quality, safe care for Albertans.
In this role, you will be accountable for the quality of inspections, ensuring that quality assurance measures are applied to the work of HCOs. You will oversee caseload management, addressing emerging issues, and following up on team performance to ensure timely and effective responses to compliance matters. Additionally, you will be responsible for ensuring consistency and administrative fairness in the application of regulations during inspections and consultation visits.
As the subject matter expert, you will provide technical guidance and leadership to your team, ensuring they have the resources and support needed to perform their roles effectively. You will also be instrumental in ensuring that inspections are carried out with professionalism, fairness, and in alignment with best practices and regulatory frameworks.

KEY RESPONSIBILITIES INCLUDE:

• Overseeing the compliance monitoring functions, including audits and inspections of Continuing Care Homes and Home and Community Care providers.
• Managing and mentoring a team of HCOs, providing guidance on complex regulatory issues and ensuring consistent application of standards.
• Collaborating with key stakeholders, including service providers, government agencies, and regulatory bodies, to foster a collaborative compliance environment.
• Investigating complex complaints and incidents, developing corrective action plans, and ensuring follow-through to resolution.
• Supporting the development and implementation of compliance policies and risk management strategies.
  Please

To be successful in this role, you will need to demonstrate the following competencies:

• Systems Thinking: Taking a long-term, strategic view of compliance initiatives and how they contribute to the broader health care system.
• Creative Problem Solving: Using innovative approaches to resolve complex regulatory challenges and improve care delivery.
• Agility: Anticipating and adapting to changes in regulatory frameworks and healthcare standards.
• Building Collaborative Environments: Leading an experienced team of professionals and working with stakeholders to achieve compliance goals.
• Drive for Results: Taking responsibility for the success of the Home and Community Care Inspection Program and ensuring accountability in care services