Health Informatician

at  Grand River Hospital

At Grand River Hospital and St. Mary’s General Hospital, we are building a world-class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda.
Integration of Grand River Hospital & St Mary’s General Hospital : In April 2024, the Boards of St. Mary’s General and Grand River Hospitals both independently voted in favour of a voluntary merger of the Hospitals to form a new hospital organization. This evolution of our partnership will occur alongside our joint redevelopment work, as we strive to build a new acute care campus in the community. We welcome talent to both St. Mary’s General Hospital and Grand River Hospital that are ready to be part of an exciting, generational change for hospital care in Waterloo Region.
We currently have an opportunity for a full time Health Informatician within the Integrated Information Technology – Health Informatics team at Grand River and St. Mary’s .

• Work in collaboration with the other IT staff, professional practice, leadership, clinical programs and services and business departments to enable the electronic hospital information systems to support excellence in clinical and business practices.
• Facilitate communication, collaboration, and understanding between Information Technology, and vendors, clinical and corporate professionals at both GRH and SMGH including Allied Health, Nursing, and Physicians, as well as support staff, as a liaison to clinical programs and services with experience and understanding of supply chain workflows, and access provisioning.
• Critical to this role is the development of new advanced level reports and modify existing reports based on clinical information systems databases and utilizing reporting tools (i.e. SQL, CCL).
• Critically evaluate information from a variety of sources (including content experts, clinical applications, databases, practice guidelines, relevant websites etc.) to improve the quality and safety of patient care, and deliver relevant information to clinicans.
• Promote information access and advocate for the use of current and innovative information and communication technologies, to support clinical decision-making.
• Support Cerner Supply Chain, Charge Services and Core functionality, including security, access provisioning, and position development.
• Support the integration of the Cerner HIS with corporate business requirements such as Purchasing, and billing.
• Identify, report and assist in troubleshooting and fixing system process, function and workflow issues.
• Key participants in the build, testing, issue resolution, implementation, and evaluation of clinical information systems, working with and representing clinical needs, workflow and practice.
• Main point of contact for clinical systems vendor support to identify, report, and lead or assist in troubleshooting and resolving system process and function issues such as error messages, and system issues in accordance with IT policies and procedures.
• Utilize influencing ability to involve the right people at the right time to achieve user defined clinical and business requirements and goals aligned with the organizations objectives.
• Participate in integrated change control process.
• Contribute to the development/configurability of systems and design related to clinical workflows.
• Contribute to design and delivery of end user training (classroom, small group, 1:1) of clinical systems at both GRH and SMGH.
• Work collaboratively with internal and external stakeholders to problem solve and continually improve clinical workflow, patient safety and quality through the electronic hospital information system to meet the professional practice, legislative, regulatory, quality, data reporting, and workflow practices of the healthcare organization and governing bodies.
• Provide quantitative/statistical data analyses, which may include system adoption metrics, trending, privacy analysis, benchmarking, business case preparation, forecasting, regression analysis etc. that link to safety, quality and patient outcomes.
• Assist with the evaluation of the departmental operations, information technologies, information management and service level determination, and customer management to achieve performance and quality control objectives.
• Demonstrate strong communication skills, conflict management, negotiation skills, persuasion and influence
• Work creatively to address issues and propose new solutions while proactively managing relationships and expectations
• High level of initiative and professionalism
• Critical thinking and problem solving, organization skills, time management, customer service orientation, adaptability, and ability to work under pressure with competing priorities.
• Participation in an on-call schedule is required.