Health IT Onbase Application Support Analyst - Limited Term (Open)

at  County of San Mateo

San Mateo County Health is seeking a well-qualified individual for the position of Health IT Onbase Application Support Analyst - Limited Term.
The OnBase System Administrator will be one of the primary areas of responsibility for this selected individual. The analyst plays a pivotal role in ensuring the smooth operation and optimization of our OnBase document management system with our implementation of Epic. They will collaborate closely with various departments to understand their needs and leverage OnBase functionalities to enhance efficiency and productivity. Responsible for the maintenance, modification, implementation, and process customization of and training for mission critical, enterprise-wide software application(s), as well as participating in or providing technical direction for assigned initiatives or projects. Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.
This role is anticipated to support from current needs through the implementation, stabilization period and maintenance post implementation.
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is “as is” and non-negotiable.

KNOWLEDGE OF:

• Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• Data processing management and general administration practices and techniques.
• Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment.
• Data management theory, principles, and practices and their application to a wide variety of services and programs.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
• Principles and procedures of record keeping.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:

• Conduct research on applications issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Participate in design sessions and process improvement sessions; provide sound recommendations and technical input.
• Learn to code, configure, manage, and maintain assigned system(s) and integrate to meet business needs independently without vendor support.
• Research and develop cost-effective technical system improvements.
• Prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials.
• Analyze and troubleshoot any software issues and use logic to solve the problem.
• Establish and maintain a software system update and maintenance schedule.
• Write system procedures.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Additional Qualifications for the IS Application Support Analyst II level:

Knowledge of:

• Principles and practices of project management.
• Modern and complex principles and practices of computer systems management, analysis, design, and maintenance.
• Techniques and methods of system evaluation, implementation, and documentation.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Skill/Ability to:

• Code, configure, manage, and maintain assigned system(s) and integrate to meet business needs independently without vendor support.
• Conduct complex research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Lead focus groups or working sessions to establish new processes or technical design for improvement.
• Coordinate and plan applications development, enhancement, and maintenance projects.
• Research, develop, and recommend cost-effective technical system improvements.
• Implement comprehensive computer operations-related projects and training programs.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

EDUCATION AND EXPERIENCE:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education: Equivalent to graduation from an accredited four-year college or university with major coursework in information systems, computer science, or related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.
Experience: Two (2) years of progressively responsible experience in applications analysis, design, and development.

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

The duties of the position may include, but are not limited to, the following:

• Individually or as a team member, works on and is responsible for software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.
• Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Designs business processes and work flow strategies for the management, access, and retrieval of data, defines data rules and relationships, and develops methods for quality control of databases.
• Reviews, analyzes, streamlines, and documents business processes and relates them to application software; prepares recommendations for procedural and operational modifications to optimize internal and customer workflows.
• Develops and implements automated processes, scripts, triggers, specialized views, and reports in response to user needs.
• Designs methods to import/export data for analysis and performs comparative analysis of data from dissimilar applications.
• Utilizes existing systems and programs to design and code new and modified programs for data processing.
• Resolves and/or troubleshoots application-related issues over the phone or remotely.
• Develops and executes system test plans for user acceptance, stress, unit, and system testing to ensure application performance conforms to specifications; modifies programs to correct errors and optimize system performance and cost-effectiveness.
• Participates in designing and implementing application enhancements while ensuring adherence to standards and procedures for client/server system development, database access, web-based development, change control, and reporting.