Health Navigation (Receptionist/Administrator)

at  BrisDoc Healthcare Services

We are seeking to recruit additional Health Navigation Receptionist/Administrators. You will have excellent customer service and team-working skills, and ideally have experience working in a busy, people-facing healthcare environment.
You will assist and direct patients in accessing the appropriate service and project a positive and welcoming image to visitors at the Practice.
You will help support reception and administrative processes within the practice and take on additional tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.
You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.
Answering the telephone within agreed timescales with a professional and pleasant manner.
Dealing with patient administration and queries both personal and via telephone accurately, efficiently and effectively.
Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Completing new patient registration packs
Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
Booking appointments, rescheduling appointments, signposting and prioritising patients using the clinical system.
Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards.
Following all start up and close down procedures daily to ensure security of the IT system and buildings.
Processing and distributing incoming and outgoing print mail and emails
Retrieving, copying and filing general paper documents.
Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
BrisDoc is a proud provider of NHS Healthcare. We have been delivering ‘patient care, by people who care’ for over twenty years.
We run an exciting range of Primary Care Services, including an Urgent Care Service , GP Practices, and the Homeless Health Service . This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.
We’re a Social Enterprise and an Employee-Owned Business . This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our ‘Community Fund’ is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.
By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

JOB DESCRIPTION:

Answering the telephone within agreed timescales with a professional and pleasant manner.
Dealing with patient administration and queries both personal and via telephone accurately, efficiently and effectively.
Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Completing new patient registration packs
Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
Booking appointments, rescheduling appointments, signposting and prioritising patients using the clinical system.
Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards.
Following all start up and close down procedures daily to ensure security of the IT system and buildings.
Taking delivery of stock supplies, being mindful of delivery instructions such as refrigeration requirements and acting upon them.
Processing and distributing incoming and outgoing print mail and emails
Retrieving, copying and filing general paper documents.
Providing clerical/administrative assistance to leadership team, including data processing, filing, photocopying and scanning.
Using the clinical system effectively to inform clinical staff of relevant information relating to their patient.
If called upon, and following training, assisting the clinical staff with emergency first aid and basic life support.
Dealing with situations involving unwell and vomiting patients and bereaved / distressed / verbally or physically aggressive visitors in line with policies and training.
Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection.
Managing financial transactions in line with set protocols.

Please refer the Job description for details