Health Research Interviewer

at  Alberta Health Services

Your Opportunity:
Alberta Health Services is seeking Health Research Interviewers to conduct telephone interviews and gather survey data to inform provincial health initiatives. We offer: Work experience in health services. Opportunities for learning and development. Flexible scheduling options. Team based work environment. Paid training sessions. The Health Research Interviewer (HRI) group operates within the Primary Data Support (PDS) and Data and Analytics (DnA) portfolio. The Health Research Interviewer is a Casual position reporting to the PDS Supervisor and Operations Manager. The HRI team is responsible for the ongoing data collection of several current Alberta Health Services survey initiatives and the Interviewer is an integral member of the research and data collection team. Your primary responsibility will be to conduct telephone interviews with a variety of Albertans (for example recently discharged patients) for research and quality improvement initiatives. Due to the important nature of the role, successful data collection is dependent on the quality of each telephone interview conducted by the Health Research Interviewer. Your outstanding communication skills and ability to deal effectively with a variety of people will help make you an ideal candidate. Your ability to conduct interviews while accurately following research protocols and your ability to work effectively in an individual office-based setting will be essential to your success as an HRI. Your attention to detail, strong understanding of the English language and basic computer skills will help ensure your success. An excellent record of attendance and reliability must be demonstrated through employment references and/or past experiences. Previous experience in a Call center environment is not necessary but will be considered an asset.
Description:

The Health Research Interviewer is an integral member of the research and data collection team. Due to the important nature of the role, successful data collection is dependent on the quality of each interview conducted by the Health Research Interviewer. Upon start date all new employees must complete a thorough job and project specific training program. Primary Responsibilities Include: Contact and qualify respondents for each specific study according to established telephone surveying research protocols using telephone interviewing survey software (Voxco - Computer Automated Telephone Interviewing) Conduct interviews in a standardized manner while ensuring information is recorded accurately. Deliver questions in a uniform way when conducting interviews, while also acting in a professional and neutral manner. Provide help numbers to respondents as needed in addition to following protocols for unique interviewing situations. Maintain the security and confidentiality of all information collected from respondents. Be responsive to constructive feedback when monitored to improve interviewing techniques. Complete feedback forms to provide feedback on surveys, both from respondents and areas where HRI’s think improvements can be made. Mentor new HRI’s during training phase as assigned. Actively seek monitors, supervisors or managers regarding potentially difficult calls or situations. Assist with other projects as needed (Paper Surveys, Web Surveys).

• Classification: Research Interviewer
• Union: Exempt
• Unit and Program: Primary Data Support, Data & Analytics
• Primary Location: Northwest Centre II
• Location Details: As Per Location
• Employee Class: Casual/Relief

• Classification: Research Interviewer
• Union: Exempt
• Unit and Program: Primary Data Support, Data & Analytics
• Primary Location: Northwest Centre II
• Location Details: As Per Location
• Employee Class: Casual/Relie