Health & Safety Adviser

at  Bright HR Limited

PURPOSE

To respond to requests from clients and provide Health and Safety advice to current and prospective Bright Clients.

MAIN DUTIES

• To respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner.
• To provide telephone/e-mail advice.
• To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service.
• To research information required to provide detailed health and safety guidance and technical support to clients and Consultants.
• To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management.
• To check and recommend amendments to management systems and risk assessments.
• To conduct Installation calls to clients following Principal calls with the specified time period.
• Assist the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by Peninsula.
• To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction.
• To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
• To present internal training/buzz sessions and external webinars.
  The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organisation