Healthcare Account Manager

at  phs Group

WHO WE ARE?

phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites to multi-national restaurant chains, healthcare establishments and small owner-occupied shops.
phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls.
You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste.
phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental.

ROLE OVERVIEW

At phs Group, we place people at the heart of everything we do. We believe in a culture driven by innovation, excellence, and sustainability. As a Healthcare Account Manager in our Healthcare division, you’ll be an integral part of a team that lives by these values every day, shaping the future of our services and impacting the industry significantly.
In this pivotal role, you will manage and develop our portfolio of accounts in the healthcare sector. Your actions will directly contribute to our purpose - to innovate and excel in providing top-tier hygiene services while upholding our commitment to sustainability. This position demands a proactive approach in understanding the unique challenges and opportunities within this sector.
The Healthcare Account Manager will be a commercially focused relationship builder with a passion for delivering exceptional customer experiences. The ideal person will have experience in generating new business and managing accounts, thriving in a fast-paced commercial environment. They will be persistent in their pursuit of new business opportunities and effective account management.

WHAT WILL YOU BE DOING AS A HEALTHCARE ACCOUNT MANAGER?

• Establish and maintain strong relationships with Key Opinion Leaders (KOLs) within designated accounts in the healthcare sector to enhance existing revenue and secure new business, achieving new business targets.
• Create a strategic plan to protect, expand, and acquire business within a specified group of prospective accounts.
• Develop precise forecasts and implement tailored business plans that align with the objectives of both phs Group and its clients, prioritising customised and innovative solutions while meeting new business and retention goals.
• Serve as the primary point of contact to cultivate strong, long-lasting relationships with clients by delivering a responsive, customer-centric approach to managing accounts.
• Generate and analyse industry-specific reports, including performance and ESG reports, to identify growth opportunities and risks. Communicate these insights to clients, helping them achieve their individual performance and ESG targets.
• Collaborate closely with internal teams (including tenders, marketing, commercial, customer service and executive support) to ensure a cohesive and industry-specific approach to account management.
• Promote and nurture a positive team culture, demonstrating a collaborative and supportive approach in all interactions with colleagues.