JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
East Cooper Medical Center is one of South Carolina’s leaders in healthcare. Our approach to medicine is designed to provide patients with successful outcomes, fast recovery times, and a better quality of life. Our hospital combines technology and clinical expertise with compassion to provide personalized care for a lifetime. Our expanded scope of services, our commitment to quality & safety, and our outstanding team of caregivers have attracted patients throughout the Lowcountry and beyond, and have contributed to or hospital being nationally recognized. Interested in joining our team? Apply today!

REQUIREMENTS:

• 5 years experience in Healthcare IT, Healthcare Applications Support, End user access provisioning, Active Directory
• HL7 and Hagy File experience.
  Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests

• Log and track all support requests using a ServiceNow system to ensure timely follow-up and resolutions. Write and execute queries to analyze system logs, database tables, and other data sources.
• Identify trends, anomalies, and potential root causes.
• Optimize SQL queries for performance and efficiency.
• Document all support activities and resolutions in the ticketing system as part of process and for future reference.
• Update the knowledge base with new solutions, tips and best practices.
• Grant end user provisioning to applications based on job role matrix.
• Collaborate with other teams- PM (Practice Management), EHR (Electronic Health records), Patient Portal, HL7 Interfaces, API’s to resolve dependent issues.
• Participate in team meetings to discuss issues, process improvement and product updates.
• Maintain a high level of professionalism and interaction with the Direct and end customers.
• Strive to deliver exceptional customer service and support to enhance user satisfaction.
• Ensure compliance with organization polices, including data protection and security standards (PHI, HIPAA)