Healthcare Assistant

at  Ume Health

Job Advert
Job Title: Healthcare Assistant
Location: UME Health, 17 Harley Street, London, W1G9QH
Reports To: Senior Nurse
Salary: Based on experience
Hours: Full-Time. Monday to Friday (Occasional Saturdays).
Clinic Hours Monday to Friday- 8am- 8pm.
Saturdays (if required)- 9am- 5pm.
Main Purpose of the Job: To collaborate with the Clinicians, Nursing Staff and Radiographers to ensure optimum delivery of service; this will involve administrative and clinical duties. The Healthcare Assistant (HCA) will play a crucial role in supporting clinical staff in delivering high-quality patient care in a private diagnostic clinic. The role involves assisting with diagnostic procedures, including venipuncture and ECG monitoring, and providing administrative support for clinical audits.
Key Contacts:
Head of Operations, Radiographers, Senior Nurse, Consultants, Bookings Team, Patients
About UME Diagnostics:
UME Health is an outpatient and diagnostic facility based in London’s premier medical district. The Centre has an established reputation with expertise in the areas of 3T MRI, cardiology, orthopedics, advanced health assessments and ENT. Our referring clinicians and patients are at the center of everything we do. We provide services that are personal and tailored to everyone. Our clients trust us to look after their needs and deliver services and care in a way that our clients expect.
Key Responsibilities :

Ensure that a professional service is always maintained in compliance with UME Diagnostics core values, guidelines and objectives. This will include:

• Support Clinicians in clinical consulting sessions.
• Venepuncture: Perform venepuncture to obtain blood samples as required for diagnostic purposes.
• ECG Monitoring: Performing and recording Electrocardiograms (ECGs), ensuring accurate results are captured.
• Fitting non-invasive cardiology monitors – Programming, fitting and downloading ECG Holter and 24-hour Ambulatory Blood Pressure monitors (training can be provided if required).
• Cannulation (Desirable): Assist with or perform cannulation for patients, as needed (training can be provided if required).
• Patient Monitoring: Monitoring of patients using diagnostic equipment, ensuring accurate readings and patient comfort.
• Audit Administration: Support clinical audits by gathering, recording, and organizing data in line with clinic protocols.
• Patient Care: Assist with patient preparation for procedures and ensure patients are comfortable before, during, and after their diagnostics, including chaperoning patients when requested.
• Equipment Management: Ensure all diagnostic equipment is maintained, cleaned, and prepared for use according to clinic guidelines.
• Administrative Support: Help with general administration duties, including managing patient records, appointment scheduling, and maintaining inventory for clinical supplies.
• Health & Safety Compliance: Adhere to health and safety regulations to maintain a safe environment for patients and staff.
• To accurately enter relevant data on to the RIS system
• To accurately capture procedures undertaken in rooms onto the charge sheets
• Adhere to company policy, procedure, and compliance.
• Conduct work and duties as workload may require.
• Consult with and support the line manager in the delivery of service.
• Ensure the changing rooms are clean, tidy and have the appropriate change of clothing/screening attire (gowns and dressing gowns) and prepare the changing facilities before and after every patient.

Person Specification
Skills and Experience

Essential:

• Proven experience in healthcare settings, ideally with venepuncture competency.
• Ability to perform ECGs and assist with patient monitoring.
• Strong organizational skills with attention to detail for audit and administrative tasks.
• Excellent communication skills and the ability to provide compassionate patient care.
• Proficient in IT

Desirable:

• Experience with cannulation (training can be provided).
• Experience working in a diagnostic or clinical environment.

Qualifications

Essential:

• NVQ Level 2/3 in Health and Social Care or equivalent.
• Certification or competency in venepuncture (essential).
• Minimum educational standard of GCSE or similar level of education

Desirable:

• Additional training in cannulation or willingness to complete training (desirable).

Personal Requirements

Essential:

• Patient customer focus- the ability and willingness to proactively deliver patient and customer service to meet or exceed expectations.
• Teamwork- the ability to communicate and work cooperatively across organizations.
• Quality and safety- ability to produce and consistently deliver high standard of work within compliance guidelines.
• Flexibility- the ability to adapt and work in a variety of situations, individuals, and groups.
• Manage performance- the ability to manage self in a responsible and professional manner.
• Empathetic approach and the ability to reassure patients who may be distressed or worried.
• Uses own initiative.

Desirable:

• Understanding of medical issues

NOTE:

The duties and responsibilities outlined in this job description although comprehensive are not definitive and you may be required to perform other duties at the request of your manager.
Other Requirements

Essential:

• Complete full departmental induction
• Complete all mandatory training as outlined by the company e.g., cardiac resuscitation etc.
• Attend any other training/study days as requested.
• Maintain CPD in line with company policy.
• It is your responsibility not to endanger your own health and safety at work, nor to endanger other employees, patients, visitors, or anyone else on Company premises.
• It is your responsibility to comply with all Health and Safety, Clinical departmental policies and procedures.
• In line with Infection Control guidelines to ensure high standard of cleanliness and presentation are always maintained within the Centre
• Smart appearance
• Professional attitude
• Ability to work weekends and shifts if required.

Desirable:

• Desire for further personal development

GENERAL DUTIES

• Report to the Senior Nurse all untoward incidents that occur to patients, staff, or visitors within the Department.
• To work as a member of the Inter-Professional team.
• To be flexible in the performance of the post, particularly regarding clinics, hours and site cover, and to carry out any other reasonable duties as requested by senior staff