Healthcare Front Desk

at  Mercy

Job Summary:
The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
Job Responsibilities:

The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry
• Payment posting.

Job Requirements:

• Education: High School Diploma or GED
• Experience: A minimum of one year experience is preferred in a medical office/physician practice. Bariatric office experience preferred.
• Adapt to the changing needs of the organization, its patients and the market.
• Actively contribute to a positive, congenial working environment.
• Actively contribute to enhancing patient experience.
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry
• Payment posting