Healthcare Operations Analyst

at  Chewy

OUR OPPORTUNITY:

Chewy is seeking a Healthcare Operations Analyst on the Pharmacy Merchandising Operations team in Dania Beach, Florida! This team is responsible for maintaining the systems and services used to support our Retail, Wholesale and compounding pharmacy businesses. We lead the Pharmacy Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components while working cross functionally with our core Chewy Merchandising Systems and Services Team (MSS) team.

• Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
• Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
• Translate business processes to business requirements and standard operating procedure (SOP)
• Autonomously complete tasks within the track owned for a given system
• Synthesize large quantities of sophisticated data into usable/actionable information
• Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)