Healthcare receptionist and administrative co-ordinator (Orthodontics / Den

at  Greenacre Orthodontics

A great opportunity has arisen to join the reception and administration team at Greenacre Orthodontics!

Do you:

• Enjoy delivering high-quality customer service?
• Have extensive administrative experience and excellent organisational skills?
• Have a desire to work in a supportive and family-run Orthodontic practice team?

If so, this might just be the opportunity you have been waiting for!
The practice is located a 20 minute drive from the centre of Chester or an 8 minute train journey from Chester train station to our nearest station (an 8 minutes walk from the practice)! There is free, on site parking for staff, team building events and several practice social events in the calendar year, including evenings out.

SKILLS & EXPERIENCE:

• Demonstrated leadership experience
• Excellent customer service skills to ensure all patients have an outstanding experience from the moment they enquire about our practice through to the end of their treatment
• Proven administrative background
• Accurate data inputting skills across different systems
• Organised, methodical and confident communicator
• High attention to detail and good prioritisation skills
• IT proficient including all Microsoft products
• Dental/orthodontic setting experience desirable

• Providing excellent customer service to our patients
• Managing diary appointments, explaining payment options and taking payments
• Providing information on the practice offerings to patients in person, over the phone, email and other means where necessary
• Managing systems for follow-ups and daily housekeeping routines
• Ensuring that all the relevant paperwork is completed promptly and accurately and that all patient records are updated and maintained, according to practice procedures
• Ensuring high standards are maintained at all times
• Liaising with our dental laboratories
• Checking daily takings
• Carrying out auditing as instructed by the manager/s
• Providing assistance to the senior team as and when required
• Day-to-day administration to support patients and colleagues
• Managing the patient journey in order to build long-term relationships via all communication streams including phone, email, texts etc