Healthcare Support Worker

at  Southern Health NHS Foundation Trust

JOB SUMMARY

We are looking for an enthusiastic individual to fill our Band 3 Community Health Care Support Worker role within the Urgent Community Response team covering Mid Hampshire. The support worker role in the Urgent Community Response Team is an exciting opportunity to support people to remain at home, when they are at risk of being admitted to hospital through recognising the deteriorating patient and escalating appropriately alongside delivering delegated interventions. The team is led and supported by both advanced and consultant practitioners, alongside the team lead. We will support you to develop the skills needed to effectively support and rehabilitate people following a patient centred care plan. You are able to work in a holistic way, while having the ability to develop your skills. The role will involve supporting the team in the ongoing care and interventions for people with acute health needs alongside their long-term conditions. This can vary from providing acute rehabilitation to physiological monitoring and recognising signs of deterioration. The central feature is putting the patient first and enabling them to remain safely in their chosen place of care.

ABOUT US

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

JOB DESCRIPTION

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust’s Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

ESSENTIAL

Demonstrate an acceptable level of health knowledge
An awareness of risk management.
Knowledge of multi agency services available and processes for referral
Team Working
Flexible and adaptive
Non judgmental
Self-reflecting with regards to personal and professional development
Approachable and facilitative person-centred approach
Ability to secure the co-operation of colleagues at all levels across agencies
Work without direct supervision.
Practical experience in health care setting either before, during or after education development to prepare for this role
Ability to manage a small caseload
Act within own limitations, seeking advice from trained staff in order to recommend and/or decide on the best course of action.

Maintain excellent communication with patients relatives and members of the team regarding aspects of care demonstrating a variety of communication skills in accordance to patient need. Communicate on complex and sensitive issues. Maintain clear concise and legible documentation in accordance to policy. To support the work of the registered practitioners in the team. To prepare patients for and assist with clinical therapeutic activities or treatments or investigations and procedures. Perform patient assessment under supervision and after appropriate delegation from the registered practitioner plan and deliver high standards of care. Perform area specific clinical competencies to enhance the delivery of patient care. Provide concise handovers to other members of the team. Documentation must be clear concise legible and signed. Utilise organisational risk assessment tools appropriately and act on the findings. Take the appropriate action in response to the patients vital signs after reporting to a registered practitioner. Identify and report to a registered practitioner clinical risk issues that impact on the patient clients. Provide and promote health education specific to the clinical area and in line with national and local policies. Assist and support patients clients in the activities of daily living. Practice corporate values and contribute to team and departmental objectives. Attend staff meetings and contribute to the coordination and development of services as required.