SCOPE

Reporting to the Regional Manager, the Hearing Aid Technician (HAT) is responsible for performing specialized tasks in client management, working under the direct supervision and direction of a licensed Audiologist or Hearing Aid Practitioner/Hearing Instrument
Specialist/Hearing Instrument Practitioner (HCP). This primarily includes working with hearing aids and other assistive listening devices (ALDs). HATs will promote and build relationships with individuals, citizen groups and other organizations at a clinic and community level, including clean and check clinics and screenings at Community Events at Retirement Residences and Senior Centers.*

REQUIREMENTS, BEHAVIORS, AND CONSIDERATIONS

• Excellent communication and interpersonal skills for effective interaction with clients and colleagues.
• Ability to work collaboratively within a team environment, contributing to clinic success.
• Adherence to Demant Values:
• We create trust – We value the opinions of our clients and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises
• We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
• We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
• We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our clients. We find solutions and act.This job description and the HATs role and responsibilities may change from time to time at the discretion of the Company.
  *The supervising HCP is ultimately responsible for the client. Supervisors must ensure that the HAT to whom they are delegating and assigning tasks are fully trained and competent to do those tasks.
  

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• Assist with Client Service Associate (CSA) duties as required.
• Manage basic paperwork such as repair forms, online portals for manufacturers, terms of sale agreements, and warranty information.
• Maintain inventory of clinical supplies.
• Stay informed about marketing activities and participate as needed.
• Explore outreach opportunities such as presentations or regular clean/check sessions at retirement homes.
• Provide excellent client service, fostering positive public relations.
• Adhere to safety and infection control protocols.
• Maintain confidentiality of client and business information.
• Perform other misce