Hearing Support Officer Decision Letter Team

at  The Nursing and Midwifery Council

ABOUT US

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

To arrange for decisions to be communicated as soon as practicable after the conclusion of a hearing or meeting, in accordance with the Nursing and Midwifery Council (Fitness to Practise) Rules 2004. To maintain alerts database for all NMC registrants following FtP hearing outcomes. To manage updating of the register (Microsoft Dynamics 365) and case management system (“CMS”) notification of alerts and ensure all outcomes are updated accurately to ensure public protection.
About You
Demonstrable experience of delivering high quality administration and person-centred customer service.
Excellent oral and written communication skills, with the ability to deal confidently and diplomatically with internal and external stakeholders.
Excellent IT skills, with experience of utilising spreadsheets and producing attendance logs and statistics.
Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands.
Experience of following established standard operating procedures.
Ability to show sensitivity and tact when identifying and working with customer needs and confidential information.