There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development opportunities across the Heathrow business.
We’re passionate about creating journeys that are defined by quality, speed and exceptional, personalised service. You’ll be given real accountability from day one, in a supportive team that always has your back. Your ideas will help Heathrow Express deliver excellent results in the short term and grow for the future, delivering millions more passengers to our airport in ever more sustainable ways.

Heathrow Express is seeking a Commercial Insights Analyst to join our dynamic team. In this role, you will be responsible for analysing data and providing actionable insights to support business decisions, enhance revenue performance, and drive commercial growth. You will work closely with cross-functional teams, including marketing, finance, operations, and support the commercial leadership team in business planning. Additionally, you will perform product analysis and modelling to support regular reporting and ensure the business remains agile in its decision-making.

• Helping to plan and deliver key commercial strategies ensuring continued growth and performance.
• Analysing and presenting data and drawing key insights to share with both expert and non-expert audiences. For example, reviewing key passenger behaviour trends and making recommendations to improve commercial performance.
• Managing pricing systems and implementing offers and pricing changes, when appropriate.
• Track/reviewing the commercial performance of all sales channels including the Ticket Vending Machines, Contactless, Digital, B2B, and frontline teams. Ensuring rail industry ticketing standards are met through regular audits.
• Testing business assumptions and suggesting improvements by providing key stakeholders with consistent and useful sales and channel data to inform of actual and forecasted performance..
• Highly numerate with strong commercial awareness and thinking
• Experience of modelling commercial data
• Strong skills in Excel, Power Point, Tableau and Power BI
• Complex problem-solving skills, particularly in relation to large data sets
• Working with large amounts of data, translating this into presentable material
• Knowledge or experience of the travel, rail, or aviation industry

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This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.
Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.
We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.
We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.

• Helping to plan and deliver key commercial strategies ensuring continued growth and performance.
• Analysing and presenting data and drawing key insights to share with both expert and non-expert audiences. For example, reviewing key passenger behaviour trends and making recommendations to improve commercial performance.
• Managing pricing systems and implementing offers and pricing changes, when appropriate.
• Track/reviewing the commercial performance of all sales channels including the Ticket Vending Machines, Contactless, Digital, B2B, and frontline teams. Ensuring rail industry ticketing standards are met through regular audits.
• Testing business assumptions and suggesting improvements by providing key stakeholders with consistent and useful sales and channel data to inform of actual and forecasted performance..
• Highly numerate with strong commercial awareness and thinking
• Experience of modelling commercial data
• Strong skills in Excel, Power Point, Tableau and Power BI
• Complex problem-solving skills, particularly in relation to large data sets
• Working with large amounts of data, translating this into presentable material
• Knowledge or experience of the travel, rail, or aviation industr