HEAVY EQUIPMENT MECHANIC / SHOP FOREMAN

at  CG Equipment

POSITION OVERVIEW

This position is responsible for supervising the daily activities of the Service Department technicians. Working alongside the service manager and dealing with customers on requirements for service / maintenance / repairs and preparation of all Customer Service proposals in line with established pricing procedures. Strong relationships with the parts, engineering, manufacturing, sales and purchasing departments is also required

PHYSICAL REQUIREMENTS

⦁ Must be able to lift 50-100 lbs
⦁ Must be able to work in cold environments

⦁ Lead the team in a positive and supportive manner through a “lead by example” approach
⦁ Continuously monitor performance and provide mentoring, guidance and improvement recommendations for the benefit of the individual as well as the organization as a whole
⦁ Work with the service manager in order to delegate service personnel to ensure maximum customer satisfaction
⦁ Sales of service and working with the parts department on the sale of parts related to the service work
⦁ Work with service personnel to prepare the necessary paperwork for customer calls
⦁ Work along side the service manager to prepare estimates and proposals for repairs/rebuild of equipment to present to customers
⦁ Work with the service manager to close service jobs in a timely manner
⦁ Assist in answering technical questions from internal and external requests with the assistance of service personnel
⦁ Ensure quality procedures, work instructions and policies are being followed in the service department
⦁ Ensure estimates of cost presented for proposals are accurate and backed up with sufficient documentation for future analysis