Help Desk Administrator II

at  SEKISUI Aerospace Inc

We are continuing to grow! We are currently accepting applications for an upcoming Help Desk Administrator II position at our Sumner location.

PREFERRED QUALIFICATIONS:

• Must be able to follow documented instructions and escalations
• Strong organizational and time management skills
• Knowledge of PC imaging and deployment techniques
• Basic Active Directory knowledge
• Troubleshooting connectivity and other network issues across a WAN
• Ability to work in a team and independently
• User-oriented and customer-centric focus
• Excellent interpersonal skills
• Troubleshooting common issues independently and analyze/solve common issues using critical thinking with minimal guidance
• Acts on routine customer queries effectively and in some difficult situations with management guidance
• Diagnose and resolve hardware issues for standard devices. Can troubleshoot and resolve issues with standard software applications (e.g., ERP, Microsoft AD, ServiceNow)
• Takes ownership of assigned tasks, working independently to address issues and drive solutions, demonstrating understanding of immediate issues (including business impact)
• Communicate technical information clearly and proactively to non-technical users
• Can create and maintain knowledge-based articles on common issues. Understand additional documentation procedures
• Identify and report potential security risks
• Prioritize tasks effectively and manage workload efficiently. Proactively seeks management guidance for task prioritization

EDUCATION:

Associate degree (A.A.) or equivalent from a two-year college or technical school.
A combination of related experience and/or training may be used in lieu of education.

PREFERRED EXPERIENCE:

• Two years of related experience
• Proven experience as a help desk technician or other user support role
• Experience with Network cables; test, troubleshoot, and terminate network cables
• Good understanding of computer systems, mobile devices, and other tech products

ADDITIONAL ELIGIBILITY QUALIFICATIONS CERTIFICATES, LICENSES, OR REGISTRATIONS:

A+ Certification and ITIL Certification

COMPUTER SKILLS

Strong knowledge of PC hardware and software - installing, configuring, diagnosing, and troubleshooting.

ABOUT US

For over 30 years SEKISUI Aerospace has been designing, testing, and manufacturing composite products for the aerospace industry. With complete customer satisfaction as our focus and through the relentless efforts of our skilled employees, SEKISUI Aerospace has achieved and continues to maintain an unequaled level of performance.
Our consistent delivery of high-quality products demonstrates our intent, integrity, and dedication to our customers and to our reputation as a manufacturer. We will continue to insert intelligent automation into our manufacturing facilities, which will continue to drive the future of flight well into the next century.
Learn more about us here: https://www.sekisuiaerospace.com/about
View all our job postings here: https://www.sekisuiaerospace.com/careers

PEOPLE WITH DISABILITIES

SEKISUI Aerospace is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the human resources department at the appropriate SEKISUI Aerospace manufacturing site.

EXPORT CONTROL REQUIREMENTS

This position must meet (ITAR) export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Please refer the Job description for details