Help Desk Agent

at  ADIB Abu Dhabi Islamic Bank

Umm al-Quwain, أم القيوين, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Nov, 2024Not Specified31 Aug, 2024N/AComputer Skills,Regulations,Service StandardsNoNo
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Description:

JOB DESCRIPTION

Role: Help Desk Agent
Location: Umm Al Quwain

KEY ACCOUNTABILITIES OF THE ROLE

These are the main responsibilities of this role

Responsibilities:

ROLE PURPOSE:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

RESPONSIBILITIES:

1- Maintaining a high level of service attitude towards customers.
2- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
3- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
4- General administrative work which may include preparation of memos, customer letters, filing etc.,
5- Delivery of cheque books and ATM cards to customers
6- Handling and delivering captured card issues on account of customers
7- Delivery of covered cards to customers
8- Delivery of returned cheques to customers
9- Perform any other responsibilities entrusted by Branch management from time to time.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

  • knowledge of ADIB’s Retail & institutional Banking products & services
  • knowledge of ADIB’s Operational Policies & Procedures
  • Knowledge of UAE banking practices , regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Knowledge of Cross Sales
  • Computer skills
    Job ID 300002245130334


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Banking / Insurance

Customer Service

Graduate

Proficient

1

Umm al-Quwain, United Arab Emirates