Help Desk Agent

at  ADIB Abu Dhabi Islamic Bank

JOB DESCRIPTION

Role: Help Desk Agent
Location: Umm Al Quwain

KEY ACCOUNTABILITIES OF THE ROLE

These are the main responsibilities of this role

ROLE PURPOSE:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

RESPONSIBILITIES:

1- Maintaining a high level of service attitude towards customers.
2- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
3- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
4- General administrative work which may include preparation of memos, customer letters, filing etc.,
5- Delivery of cheque books and ATM cards to customers
6- Handling and delivering captured card issues on account of customers
7- Delivery of covered cards to customers
8- Delivery of returned cheques to customers
9- Perform any other responsibilities entrusted by Branch management from time to time.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• knowledge of ADIB’s Retail & institutional Banking products & services
• knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
  Job ID 300002245130334