Help Desk Analyst I

at  Robert Half

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Madison, Wisconsin. This role functions within the IT industry and requires the individual to provide both Helpdesk and Deskside support. The candidate will be responsible for a variety of tasks, including troubleshooting, maintaining customer service standards, and managing Active Directory.

• Efficiently troubleshoot and resolve customer inquiries related to Android Development and Apple Devices.
• Provide excellent customer service to ensure customer satisfaction and maintain strong communication with all levels of users.
• Manage and maintain Group Policy and User Permissions to ensure secure access to company resources.
• Leverage your skills in Cisco and Citrix Technologies to provide effective Helpdesk support.
• Use your knowledge of databases to maintain and manage customer credit records.
• Apply your skills in Configuration Management and Deployments to ensure systems run smoothly.
• Utilize your experience with EO/IR systems to support and maintain company hardware.
• Use your proficiency in Basic Network Troubleshooting and Hardware Troubleshooting to resolve technical issues.
• Maintain organized and clean documentation of all customer interactions and actions taken.
• Use your creative problem-solving abilities to address and resolve complex issues.
• Possess a minimum of 2 years of experience in a Help Desk Analyst role or similar position
• Proficiency in Android Development
• Familiar with Cisco Technologies and Citrix Technologies
• Knowledge of databases and their management
• Experience with EO/IR systems
• Proficiency in Active Directory
• Experience with Apple Devices and Computer Hardware
• Skills in Configuration Management and Deployments
• Ability to troubleshoot issues, including Basic Troubleshooting and Basic Network Troubleshooting
• Experience in Hardware Troubleshooting
• Strong customer service skills
• Possess creative problem-solving skills
• Knowledge and experience with Group Policy
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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