Help Desk Analyst I

at  Robert Half

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Madison, Wisconsin. This role is within the Professional Services industry and involves providing customer support related to Windows 10/11 and Microsoft Office applications. The position also requires extensive communication skills to efficiently resolve customer inquiries.

Responsibilities

• Provide first-level technical support to customers using Windows 10/11 operating systems.
• Assist users with Microsoft Office applications, mainly focusing on Word and Excel.
• Manage customer service inquiries and ensure all issues are resolved accurately and promptly.
• Utilize the ticketing system to log all customer interactions and track the resolution process.
• Perform basic troubleshooting for computer hardware and configuration management issues.
• Manage deployments and configuration changes as required.
• Maintain a high level of customer service, ensuring all customer needs are met.
• Utilize Active Directory to manage user accounts and permissions.
• Provide support for Apple devices and other hardware as needed.
• Regularly update and maintain accurate customer records.
• Minimum of 1 year experience in a similar role within the Professional Services industry
• Proficiency in Active Directory
• Familiarity with Apple Devices and their relevant software
• Understanding of Computer Hardware and its troubleshooting
• Experience in Configuration Management and Deployments
• Comfortable using Ticketing Systems for managing requests and issues
• Exceptional Customer Service skills and ability to communicate technical information to non-technical users
• Basic Troubleshooting skills for software and hardware issues
• Ability to troubleshoot Hardware issues effectively.

Technology Doesn’t Change the World, People Do. ®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Provide first-level technical support to customers using Windows 10/11 operating systems.
• Assist users with Microsoft Office applications, mainly focusing on Word and Excel.
• Manage customer service inquiries and ensure all issues are resolved accurately and promptly.
• Utilize the ticketing system to log all customer interactions and track the resolution process.
• Perform basic troubleshooting for computer hardware and configuration management issues.
• Manage deployments and configuration changes as required.
• Maintain a high level of customer service, ensuring all customer needs are met.
• Utilize Active Directory to manage user accounts and permissions.
• Provide support for Apple devices and other hardware as needed.
• Regularly update and maintain accurate customer records.
• Minimum of 1 year experience in a similar role within the Professional Services industry
• Proficiency in Active Directory
• Familiarity with Apple Devices and their relevant software
• Understanding of Computer Hardware and its troubleshooting
• Experience in Configuration Management and Deployments
• Comfortable using Ticketing Systems for managing requests and issues
• Exceptional Customer Service skills and ability to communicate technical information to non-technical users
• Basic Troubleshooting skills for software and hardware issues
• Ability to troubleshoot Hardware issues effectively