Help Desk Analyst I

at  Robert Half

We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Union, Illinois. We are seeking a candidate with a strong skill set in the IT industry who will support our team by maintaining smooth IT operations and providing exceptional support to our end-users.

Responsibilities

• Address and resolve end-user technical issues, including software, hardware, and peripherals.
• Efficiently manage and resolve tickets submitted by end-users.
• Provide support and troubleshooting for various software systems, including Microsoft 365 applications like Outlook, Excel, OneDrive, Teams.
• Troubleshoot and support Windows operating systems.
• Assist with basic network troubleshooting, maintaining, and supporting switches, access points, and routers.
• Support and troubleshoot issues with the 3CX VoIP phone system.
• Contribute to the documentation of system configurations, procedures, and best practices.
• Assist with systems such as Makino, DMG Mori, and DNC in a shop floor manufacturing environment.
• Utilize knowledge of Active Directory, Group Policy, DHCP, DNS, and VPN for various tasks.
• Proficiency in Active Directory management and operations
• Knowledge of Computer Hardware and ability to troubleshoot related issues
• Familiarity with Group Policy and its application in a business setting
• Skills in Basic Network Troubleshooting to ensure smooth operations
• Strong Customer Service skills, including the ability to communicate effectively with both technical and non-technical users
• Ability to perform Password Resets in a secure and efficient manner
• Experience with Computer Imaging to enable quick and effective system setups
• Ability to work collaboratively in a team as well as independently
• Strong problem-solving skills and the ability to adapt to new technologies and processes quickly
• Excellent verbal and written communication skills.

Technology Doesn’t Change the World, People Do. ®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

• Address and resolve end-user technical issues, including software, hardware, and peripherals.
• Efficiently manage and resolve tickets submitted by end-users.
• Provide support and troubleshooting for various software systems, including Microsoft 365 applications like Outlook, Excel, OneDrive, Teams.
• Troubleshoot and support Windows operating systems.
• Assist with basic network troubleshooting, maintaining, and supporting switches, access points, and routers.
• Support and troubleshoot issues with the 3CX VoIP phone system.
• Contribute to the documentation of system configurations, procedures, and best practices.
• Assist with systems such as Makino, DMG Mori, and DNC in a shop floor manufacturing environment.
• Utilize knowledge of Active Directory, Group Policy, DHCP, DNS, and VPN for various tasks.
• Proficiency in Active Directory management and operations
• Knowledge of Computer Hardware and ability to troubleshoot related issues
• Familiarity with Group Policy and its application in a business setting
• Skills in Basic Network Troubleshooting to ensure smooth operations
• Strong Customer Service skills, including the ability to communicate effectively with both technical and non-technical users
• Ability to perform Password Resets in a secure and efficient manner
• Experience with Computer Imaging to enable quick and effective system setups
• Ability to work collaboratively in a team as well as independently
• Strong problem-solving skills and the ability to adapt to new technologies and processes quickly
• Excellent verbal and written communication skills