Help Desk Analyst II

at  Robert Half

We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Cleveland, Ohio. This role is in the IT industry and entails providing comprehensive technical support and assistance to users, maintaining IT systems, and troubleshooting various technical issues. The workplace is a dynamic and collaborative environment that fosters teamwork and innovative problem-solving.

• Provide technical support and troubleshooting for Active Directory, VoIP, SharePoint, and Excel.
• Assist in Android Development and work with Cisco and Citrix Technologies to ensure smooth operations.
• Manage and maintain the EO/IR system effectively.
• Handle customer queries and resolve issues promptly, ensuring high levels of customer satisfaction.
• Monitor and maintain computer hardware and configuration management systems.
• Deploy and implement new software and hardware solutions as required.
• Maintain accurate customer credit records and process customer credit applications efficiently.
• Work with Apple devices and ensure their seamless integration into the existing IT infrastructure.
• Contribute to the maintenance and improvement of the company’s database systems.
• Collaborate with other team members to ensure the successful implementation of IT projects.
• Minimum of 1 year experience in a similar role or relevant field
• Proficiency in Android Development
• Working knowledge of Cisco Technologies
• Familiarity with Citrix Technologies
• Experience with Database handling
• Understanding of EO/IR systems
• Skilled in Active Directory management
• Ability to work with Apple Devices
• Knowledge of Computer Hardware
• Experience in Configuration Management
• Prior experience in Deployments
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills
• Ability to work in a team environment
• Proven ability to maintain confidentiality
• Strong customer service skills
• Willingness to learn and adapt to changes in technology
• Ability to work under pressure in a fast-paced environment
• Must have a high level of integrity and ethics.
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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