Help Desk Analyst II

at  Robert Half

100% onsite in Woodbury, MN with travel around the entire metro 20%*
We are offering a contract to hire employment opportunity for a Desktop support role providing tier 1 and 2 support in Woodbury, Minnesota. We operate in the Healthcare industry, and need a dedicated professional to provide primary technical support, addressing issues related to hardware, software, and networking for end users.

Responsibilities

• Troubleshoot and remediate hardware, software, and networking issues for end users.
• Install, diagnose, and maintain computer and networking equipment.
• Conduct root cause analysis to identify and address recurring technical issues.
• Manage software license compliance and conduct Active Directory administration.
• Develop policies related to technical support and inter-departmental communication.
• Configure systems and applications to meet user needs and company standards.
• Resolve service tickets in a timely and efficient manner.
• Provide exceptional customer service and support multiple platforms.
• Participate in after-hours on-call rotation as part of the job role.
• Administer user and asset management, ensuring accuracy and efficiency.

This role requires proficiency in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

• Troubleshoot and remediate hardware, software, and networking issues for end users.
• Install, diagnose, and maintain computer and networking equipment.
• Conduct root cause analysis to identify and address recurring technical issues.
• Manage software license compliance and conduct Active Directory administration.
• Develop policies related to technical support and inter-departmental communication.
• Configure systems and applications to meet user needs and company standards.
• Resolve service tickets in a timely and efficient manner.
• Provide exceptional customer service and support multiple platforms.
• Participate in after-hours on-call rotation as part of the job role.
• Administer user and asset management, ensuring accuracy and efficiency