Help Desk Analyst (Linux)

at  Alesig Consulting LLC

The Help Desk Analyst position assists customers with questions and problems concerning computer systems, hardware and software. The Help Desk Analyst will work with customers remotely, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

REQUIRED EDUCATION/CERTIFICATIONS:

• Linux+ Certification (desired)
• HS Diploma
  This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

PHYSICAL REQUIREMENTS OF THE POSITION:

• Regular use of hands to handle, feel and touch
• Regular use of hands and arms to reach
• Ability to talk and hear
• Ability to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl
• Ability to lift, push and/or pull a minimum of 10 pounds
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRE-EMPLOYMENT SCREENING REQUIREMENTS:

• Must be able to successfully complete Alesig Consulting’s pre-employment screening process and any additional pre-employment screens required for your position by the client
• If hired for the position, you must be able to provide proof of eligibility to work in the United States

• Proficiency troubleshooting Linux/UNIX servers in response to customers issues and requests
• Resolving issues over the telephone or via connecting remotely
• Effectively researching problem areas and providing solutions to reported problems
• Recording, reporting, and completing trouble tickets utilizing a help desk application
• Providing end-user support to software applications that support the UI program
• Integrating and testing new hardware and software components as they are added to the State replicate computer system
• Providing exceptional customer service and interpersonal skills with an effective and innovative ability to problem solve and provide troubleshooting assistance both in-person and remotely
• Proven ability to work independently and assume responsibility of initiating and completing critical functions
• Hands-on automated data processing experience working with integrated computer systems under a Linux/UNIX Operating System environment
• Experience in using SQL statements to retrieve data from a relational database is highly desired
• Leadership qualities