Help Desk Analyst

at  Midas Hospitality

START YOUR JOURNEY WITH MIDAS HOSPITALITY:

Midas Hospitality is seeking an IT Help Desk Analyst to provide support to end users within the organization. This role will provide support for help tickets, calls and emails from end users and troubleshoot issues by determining the problem description.
Midas Hospitality has a hybrid work schedule. Three days a week, candidates will be required to be in the office.

ABOUT US:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. We are investors, asset managers, relationship builders and hotel experts. At Midas Hospitality, we make room for people’s dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.
We love what we do, and it shows in the results we deliver to our financial partners.
Please visit our website for more information: www.midashospitality.com

We offer a range of benefits including, but not limited to:

• Growth and development tools and access to learning
• Robust PTO policies
• Medical/Dental/Vision Coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

Midas Hospitality is proud to be a drug free workplace and equal opportunity employer

• Provide support for tickets, calls, and emails from end users.
• Log all incoming calls and inquiries into the IT Service Management (ITSM) platform.
• Troubleshoot issues by identifying the caller and determining the problem description.
• Categorize and capture tickets in ITSM.
• Utilize problem determination/analysis techniques and available knowledge base to resolve at least 85% of calls received.
• Accurately interpret and fulfill customer requests to achieve resolution.
• Manage and prioritize IT problems impacting revenue and/or guests for quick resolution and proactively seek preventative maintenance.
• Deploy and distribute new systems for field users.
• Inform end users of any issues or outages that may impact daily operations.