Help Desk Associate

at  MaatCo

Job Title: Help Desk Associate
Location: Swindon, UK
Company: Maatco
About Us:Maatco is a leading marketing agency with a growing presence in Swindon. We are dedicated to providing innovative marketing solutions and exceptional service to our clients. Our team values collaboration, creativity, and excellence. We are seeking a skilled and dedicated Help Desk Associate to join our Swindon office and support our internal and external IT needs.
Job Description:As a Help Desk Associate at Maatco, you will be the go-to person for resolving IT issues and providing technical support to our team members and clients. Your role will involve troubleshooting problems, managing help desk tickets, and ensuring that technical support is delivered efficiently and effectively.

QUALIFICATIONS:

• Previous experience in a help desk or technical support role is preferred.
• Strong knowledge of computer systems, hardware, software, and networking.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Good communication skills, with the ability to explain technical information to non-technical users.
• Proficiency in using help desk ticketing systems and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a team and manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive attitude, enthusiasm, and a customer-focused approach to technical support.

• Provide technical support and assistance to internal staff and clients via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Manage and prioritize help desk tickets using our ticketing system, ensuring issues are addressed promptly.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with setting up new user accounts, including hardware and software configurations.
• Document and track technical issues and solutions to build a knowledge base for future reference.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Stay up-to-date with the latest IT trends and technologies to provide informed support.
• Provide training and support to users on new systems and applications.
• Perform routine system maintenance and updates as required.