Help Desk Associate

at  NRT Technology Corp

About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer competitive salary, group benefits (health, vision, and dental, and life insurance), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com
The Help Desk Associate reports directly to the Senior Manager, IT Operations and is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software related to end user infrastructure.

KNOWLEDGE AND QUALIFICATIONS:

• Currently enrolled in a Co-Op University or College program in IT or a related field
• Some experience in a customer service position or similar
• Some working knowledge of business hardware and software applications (e.g., Windows, Microsoft 365, Microsoft Active Directory, Networking, etc.)
  NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
  NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
  NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation

• Monitors helpdesk on-line ticketing system to review requests for IT services
• Act as a primary contact and provides support, advice and assistance to NRT Technology staff in use of a variety of software applications
• Determine extent of problem(s) and decide on appropriate actions
• Perform daily system monitoring, verifying availability of all hardware
• Install/configure new/rebuild existing desktops and laptops
• Install and configure all applicable desktop software
• Develop and Maintain installation and configuration procedures
• Contribute and maintain system standards
• Create, change, and delete user accounts per request (Onboarding and Offboarding)
• Repair and recover from hardware or software failures while communicating and coordinating with impacted stakeholders
• Assist on various department projects deliverables; ITIL service catalogue, phone systems, issue tracking system, Unified End Point Management system
• Other related duties assigned by manager and designates