Help Desk Officer

at  BC NDP

JOB SUMMARY

Under supervision of the Data Director, the Help Desk Officer will support constituency outreach and fundraising activities using Data Team tools.

JOB QUALIFICATIONS

• In-depth technical knowledge of BC NDP tools, specifically Populus, Reporting Dashboards and Volunteer Management.
• Strong understanding of database management and SQL.
• Detailed knowledge of BC NDP policies and procedures, specifically current constituency outreach and fundraising tools and tactics.
• Excellent written and verbal communication skills.

• Monitor, resolve and escalate constituency help requests received via telephone, email and slack.
• Work with constituencies and staff to provide and implement recommendations on improving tools and processes.
• Investigate and resolve technical issues with BC NDP tools including bug tracing and technical issue documentation.
• Manage access to BC NDP tools and systems.
• Contribute to internal technical documentation and user-facing documentation.
• Other duties as required.